Lead Specialist, Program Manager

Role Purpose:

• This role is accountable for the successful delivery of complex programmes & multiple interdependent projects aligned to global business priorities.

• The role operates with defined objectives & governance, exercising professional judgement, structured problem solving & proactive risk management to deliver outcomes in a fast‑paced, global environment.

• The Program Manager works as part of a global, multi‑location team, engaging a wide range of stakeholders to coordinate delivery, manage dependencies & maintain transparency on progress, risks, outcomes.

Key Accountabilities:

• Deliver one or more medium‑to‑large scale programs, consisting of multiple projects or workstreams.

• Manage program plans, milestones, dependencies, risks & issues using Smartsheet.

• Balance & prioritize multiple concurrent initiatives, meeting deadlines in a pressured & changing environment.

• Apply structured problem‑solving to resolve delivery issues, proposing practical options & recommendations.

• Operate within established governance frameworks while exercising judgement on delivery decisions.

• Coordinate stakeholders across functions & geographies, contributing to a global delivery model.

• Provide clear, accurate & decision‑focused status reporting & insights to senior stakeholders.

• Identify delivery risks early & actively manage mitigation actions & escalation paths.

• Support program governance forums with high‑quality materials & analysis.

• Adhere to global program management standards & contribute to continuous improvement.

Skills & Capabilities:

• Proven program & project management expertise.

• Strong problem‑solving, analytical & critical‑thinking skills.

• Ability to manage complexity, ambiguity & competing priorities.

• Demonstrated capability to deliver under pressure & tight timelines.

• Confident stakeholder engagement across cultures & time zones.

• High attention to detail with strong focus on outcomes & value.

• Hands‑on experience using Smartsheet or other project planning tools for planning, tracking & reporting.

Knowledge, Experience & Qualifications:

Essential:

• Minimum 5 years’ experience in program or senior project management.

• Experience managing multiple projects simultaneously.

• Practical experience working in global or distributed teams.

• Hands‑on experience using Smartsheet in a delivery environment.

• Experience in large, matrixed or transformation‑led organizations.

Desirable:

• Program or Project management certifications (e.g. MSP, PRINCE2, PMP, PgMP, Agile).

• Hands‑on experience using Smartsheet in a delivery.

• Experience using Jira and/or similar agile delivery tools for tracking work.

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