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Lead TANF/SNAP Career Navigator

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Job Description:

Salary: $53-55,000/year

This position serves Leon, Wakulla, Gadsden and Jefferson Counties and requires some travel.

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position: Provide leadership and direction for all WIOA, SNAP E&T, and TANF case management staff. Provide excellent customer service to internal and external clients.

Essential Functions:

  • Work with the Manager of Workforce Programs to ensure that staff and program resources are used appropriately and that contractual goals are met

  • Supervise SNAP E&T and TANF program staff

  • Establish professional working relationships to develop community support

  • Strong community awareness of Leon, Wakulla, and Gadsden counties

  • Maintain accurate participant tracking information

  • Collaborate with Training Coordinator and Business Services Lead to maximize customer work-based learning opportunities

  • Attend required meetings and communicate issues with staff

  • Monitor and evaluate program effectiveness; recommend and implement modifications to improve program effectiveness

  • Travel between all Career Centers as necessary

  • Assist the Manager of Workforce Programs in creating programmatic policies, procedures, and forms

  • Assist the Manager of Workforce Programs and Performance Analyst in analyzing performance reports and making necessary improvements to meet goals as negotiated with the State

  • Assist the Manager of Workforce Programs in reviewing internal monitoring reports conducted by CSCR, train staff, and ensure ongoing compliance

  • Track, monitor, and routinely review staff performance

  • Utilize positive communication techniques to resolve issues

  • Maintain compliance with CSCR policies and procedures including personnel policies

  • Recommendation of hiring and termination of staff

  • Maintain current knowledge of state and local guidelines and regulations

  • Other opportunities as available

Education and Experience Requirements:

  • Bachelor’s degree in business, education, human services, or related area is preferred

  • Must have 1-3 years of business, training, teaching or sales experience

  • Knowledge and understanding of the Workforce Innovation and Opportunity Act

  • Working knowledge of MS Office products

  • Previous project management experience desired

  • Should be able to converse with a wide range of professionals and demonstrate a positive professional attitude

  • Valid driver’s license

  • Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment)

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.