Lead Tennis Attendant
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.LEAD TENNIS ATTENDANT
The Four Seasons Resorts Lāna’i is looking for a Lead Tennis Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU’LL DO
The Lead Tennis Attendant oversees daily tennis facility operations while delivering exceptional guest service in a luxury resort setting. This role welcomes and assists guests with court reservations, equipment, ball machines, and amenities, while ensuring a seamless tennis experience through attentive service, operational oversight, and leadership of the Tennis Attendant team. Responsibilities include, but are not limited to:
Welcome guests and provide exceptional service throughout their tennis experience by assisting with court reservations, equipment, amenities, and facility orientation while ensuring comfort and satisfaction
Manage daily tennis facility operations, including court setup and breakdown, cleanliness of indoor and outdoor areas, retail shop organization, and replenishment of towels, beverages, and guest amenities
Handle reservations, guest inquiries, and phone communications in accordance with service standards, while maintaining accurate guest profiles and reservation records
Serve as the Lead Tennis Attendant by training, guiding, and supporting Tennis Attendants, ensuring consistent service delivery, operational efficiency, and adherence to luxury hospitality standards
Develop comprehensive knowledge of tennis and pickleball programs, resort offerings, and local experiences to provide informed recommendations and personalized guest interactions
Anticipate guest needs, resolve concerns promptly and professionally, and build rapport with returning guests through attentive, personalized service and guest recognition
And More!
WHAT TO BRING
Successful candidate must possess legal work authorization in United States
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Hourly Rate: $23.22
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
Twitter: https://twitter.com/FSLanai
Instagram: https://www.instagram.com/fslanai/