Learning Experience Designer

Key Responsibilities:

• Own the full content lifecycle for an assigned client portfolio, from intake and brief creation through to course delivery and import, ensuring clients experience a consistent, single point of contact throughout

• Lead client onboarding calls and consultations to surface training needs, brand preferences, and course requirements, translating them into structured, actionable design briefs

• Author high-quality microlearning courses and lessons using the SC Training platform, applying instructional design principles and client-specific branding guidelines

• Conduct thorough self-QA on all authored content before senior review, checking for design consistency, branding accuracy, functionality, and content clarity

• Present completed courses to clients, gather feedback, and provide a walkthrough of the course—how it’s built and how the clients can make their own changes to it

• Deliver finalised courses, importing them into client’s account on schedule, with clear communication at each handoff milestone

Required skills & Experience:

Technical Skills

• Ability to apply instructional design and adult learning principles to produce effective, concise microlearning content

• Proficiency with visual design tools (Canva, Adobe Photoshop) to produce on-brand, polished course assets

• Ability to manage multiple concurrent client accounts with competing deadlines, maintaining quality and communication across all

• Experience in a client-facing role involving content delivery, training, or technical support; ability to manage expectations and communicate proactively

• Basic HTML and/or CSS knowledge sufficient to support platform-level formatting and troubleshooting

Behavioural Skills

• Breaks down client briefs and communicates any vague or incomplete items with the client

• Holds themselves to a high bar on quality; self-reviews work rigorously and catches issues before sending courses to a senior reviewer

• Communicates clearly and proactively with clients and teammates, raises concerns early, shares progress without being asked

• Focuses on long-term client success over mere task completion. Takes a consultative approach, evaluating every course for its actual effectiveness and real-world value to the learner

• Adapts communication style to match the client's and is comfortable in a structured kick-off call as in an async Slack thread

AI Skills

• Uses AI writing tools (e.g., Claude, Gemini) to accelerate first-draft course copy, then edits for tone, accuracy, and instructional quality

• Leverages AI image generation or asset tools to produce visual content quickly when client assets are limited or unavailable

• Is comfortable using AI as a daily productivity tool and actively uses it to produce better work faster

Success looks like:

• Client courses are consistently delivered within the target turnaround window, with a clear trend toward meeting or exceeding Service Level Agreement benchmarks as they are formalized

• Self-QA quality is high enough that senior review cycles are minimal; content reaches the Lead/Senior LXD ready for sign-off, not rework

• Customer Satisfaction (CSAT) scores are consistently strong across the assigned portfolio

• Clients feel well-informed throughout the process, with proactive communication and without chasing updates

• Content brief documentation is complete, structured, and submitted correctly before authoring begins on every ticket

Key stakeholders:

• Lead LXD / Senior LXD (direct reviewer and escalation point)

• Assigned client contacts (primary relationship owners for this role)

• Go-to-Market (GTM) Customer Solutions & Implementations team

• Customer Success & Account Management (for escalation of commercial conversations)

What you need to know:

• Office/in-person: Manila office, hybrid, minimum 2 days in office per week (firm requirement)

• Hours: Some flexibility for early morning or late afternoon availability may be required to accommodate client calls across timezones, particularly with Australia-based clients

• Travel: Not required in the standard scope of this role

What this role is NOT:

• Not responsible for sales, upsell conversations, or renewal discussions; those belong to the Customer Success or Account Management function

• Not a platform support or technical troubleshooting role; while the LXD coaches clients on content management / authoring, escalation of platform bugs or access issues sits with a different team (Customer Support)

• Not expected to set learning strategy for clients; the LXD executes against a brief; strategic Learning & Development consulting (e.g., recommending whether a client should build a training program at all) is out of scope