Learning Facilitator - CPT

Main Purpose<\/span><\/b><\/span><\/span>
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To implement the delivery of learning<\/span> <\/span>in support of<\/span> WFS Operations and Stores.<\/span> Support <\/span>WFS strategies and broader Business Unit\u2019s Learning needs that\naccelerates time to competencies <\/span>through <\/span>the <\/span>different <\/span>learning <\/span>programmes.<\/span>
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Key Responsibilities<\/b><\/span>
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Deliver/Implement<\/b><\/span> <\/b><\/span>Learning<\/b><\/span> <\/b><\/span>Interventions<\/b>
<\/span>§ <\/span><\/span><\/span><\/span><\/span>Deliver<\/span><\/span> <\/span><\/span>on<\/span><\/span> <\/span><\/span>the<\/span><\/span> <\/span><\/span>WFS<\/span><\/span> <\/span><\/span>Training<\/span><\/span> <\/span><\/span>approach<\/span><\/span> <\/span><\/span>to<\/span><\/span> <\/span><\/span>support<\/span><\/span> <\/span><\/span>the<\/span><\/span> <\/span><\/span>delivery<\/span><\/span> <\/span><\/span>of<\/span><\/span> <\/span><\/span>the<\/span><\/span> <\/span><\/span>WFS<\/span><\/span> <\/span><\/span>business<\/span><\/span> <\/span><\/span>strategy.
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Develop<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>deliver<\/span><\/span> <\/span><\/span>on<\/span><\/span> <\/span><\/span>the<\/span><\/span> <\/span><\/span>yearly<\/span><\/span> <\/span><\/span>training<\/span><\/span> <\/span><\/span>plan<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>timelines<\/span><\/span> <\/span><\/span>for<\/span><\/span> <\/span><\/span>key<\/span><\/span> <\/span><\/span>interventions<\/span><\/span> <\/span><\/span>across<\/span><\/span> <\/span><\/span>WFS<\/span><\/span> <\/span><\/span>in <\/span><\/span>line<\/span><\/span> <\/span><\/span>with<\/span><\/span> <\/span><\/span>Skills<\/span><\/span> <\/span><\/span>Development<\/span><\/span> <\/span><\/span>goals and operational needs.
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Deliver<\/span><\/span> <\/span><\/span>on<\/span><\/span> <\/span><\/span>agreed<\/span><\/span> <\/span><\/span>plan<\/span><\/span> <\/span><\/span>with<\/span><\/span> <\/span><\/span>Operations<\/span><\/span> <\/span><\/span>Heads.<\/span><\/span><\/span><\/span><\/div>

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Development<\/b><\/span> <\/b><\/span>of<\/b><\/span> <\/b><\/span>Training<\/b><\/span> <\/b><\/span>Material/Collateral<\/b>
<\/span>§ <\/span><\/span><\/span><\/span><\/span>Design\nand development of<\/span><\/span> <\/span><\/span>Technical<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>Power<\/span><\/span> <\/span><\/span>Skills<\/span><\/span> <\/span><\/span>Training\nmaterial
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Develop\ne\-learning content on the Articulate Suite and Powtoons amongst others
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Continuous<\/span><\/span> <\/span><\/span>improvement,<\/span><\/span> <\/span><\/span>review<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>updating<\/span><\/span> <\/span><\/span>of<\/span><\/span> <\/span><\/span>training<\/span><\/span> <\/span><\/span>material\non an ongoing basis
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<\/span>Identify<\/b><\/span> <\/b><\/span>and<\/b><\/span> <\/b><\/span>address<\/b><\/span> <\/b><\/span>WFS<\/b><\/span> <\/b><\/span>Training<\/b><\/span> <\/b><\/span>Needs<\/b>
<\/span>§ <\/span><\/span><\/span><\/span><\/span>Identify<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>address<\/span><\/span> <\/span><\/span>Business<\/span><\/span> <\/span><\/span>Unit<\/span><\/span> <\/span><\/span>Technical<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>Power<\/span><\/span> <\/span><\/span>Training<\/span><\/span> <\/span><\/span>needs<\/span><\/span> <\/span><\/span>including<\/span><\/span> <\/span><\/span>project <\/span><\/span>interventions.
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Work\nwith<\/span><\/span> <\/span><\/span>stakeholders<\/span><\/span> <\/span><\/span>to<\/span><\/span> <\/span><\/span>determine\nthe<\/span><\/span> <\/span><\/span>best<\/span><\/span> <\/span><\/span>method<\/span><\/span> <\/span><\/span>of<\/span><\/span> <\/span><\/span>delivery<\/span><\/span> <\/span><\/span>to<\/span><\/span> <\/span><\/span>meet<\/span><\/span> <\/span><\/span>learning\noutcomes.
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Executes<\/span><\/span> <\/span><\/span>training<\/span><\/span> <\/span><\/span>sessions,<\/span><\/span> <\/span><\/span>webinars,<\/span><\/span> <\/span><\/span>workshops<\/span><\/span> <\/span><\/span>etc.<\/span><\/span> <\/span><\/span>in<\/span><\/span> <\/span><\/span>groups<\/span><\/span> <\/span><\/span>or<\/span><\/span> <\/span><\/span>individually.
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Troubleshoots<\/span><\/span> <\/span><\/span>technical<\/span><\/span> <\/span><\/span>issues<\/span><\/span> <\/span><\/span>or<\/span><\/span> <\/span><\/span>seeks<\/span><\/span> <\/span><\/span>technical<\/span><\/span> <\/span><\/span>support<\/span><\/span> <\/span><\/span>in<\/span><\/span> <\/span><\/span>a<\/span><\/span> <\/span><\/span>timely<\/span><\/span> <\/span><\/span>manner<\/span><\/span> <\/span><\/span>to<\/span><\/span> <\/span><\/span>facilitate <\/span><\/span>learning.<\/span><\/span><\/span>
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Training Admin,<\/b><\/span> <\/b><\/span>Evaluation and Feedback<\/b>
<\/span>§ <\/span><\/span><\/span><\/span><\/span>Evaluate <\/span>delegates <\/span>and <\/span>provide <\/span>feedback <\/span>to <\/span>both <\/span>delegates <\/span>and <\/span>Line <\/span>Managers.
<\/span><\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Give\nrecommendations to line where reinforcement / extra training is required
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Establish<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>maintain<\/span><\/span> <\/span><\/span>learner<\/span><\/span> <\/span><\/span>records<\/span><\/span> <\/span><\/span>including<\/span><\/span> <\/span><\/span>marks<\/span><\/span> <\/span><\/span>for<\/span><\/span> <\/span><\/span>learners<\/span><\/span> <\/span><\/span>on<\/span><\/span> <\/span><\/span>Inspire\nleanings for e\-learning, and manual registers for face to face training\ninterventions
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Create\nand accurately maintain a central repository for training material, registers\nand assessments
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Compile <\/span>Course <\/span>File <\/span>and <\/span>hand <\/span>to <\/span>Manager <\/span>for <\/span>sign\-off on new projects / review process
<\/span><\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Co\-ordinate, <\/span>facilitate <\/span>and <\/span>provide <\/span>feedback <\/span>to <\/span>the <\/span>Operational <\/span>QA <\/span>work <\/span>group <\/span>and <\/span>Line Managers <\/span>for\nincubation periods.
<\/span><\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Manages all learning\nlogistics/resources for programs i.e.: co\-ordinating all learning interventions\nwith relevant stakeholders (managers) scheduling classes, scheduling learners,\nhigh proficiency with using online meeting/learning tools, break\-out rooms (in\- <\/span><\/span>classroom<\/span><\/span> <\/span><\/span>or<\/span><\/span> <\/span><\/span>virtual),<\/span><\/span> <\/span><\/span>distribution<\/span><\/span> <\/span><\/span>of<\/span><\/span> <\/span><\/span>materials,<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>supplies
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Create<\/span><\/span> <\/span><\/span>timeous<\/span><\/span> <\/span><\/span>reports<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>analysis<\/span><\/span> <\/span><\/span>on<\/span><\/span> <\/span><\/span>training<\/span><\/span> <\/span><\/span>activities.
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Ensure <\/span>adherence <\/span>to <\/span>policies <\/span>and <\/span>procedures <\/span>and <\/span>communicate <\/span>changes <\/span>to <\/span>delegates.
<\/span><\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Determines<\/span><\/span> <\/span><\/span>overall<\/span><\/span> <\/span><\/span>effectiveness<\/span><\/span> <\/span><\/span>of<\/span><\/span> <\/span><\/span>programs<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>makes<\/span><\/span> <\/span><\/span>improvements<\/span><\/span> <\/span><\/span>based<\/span><\/span> <\/span><\/span>on<\/span><\/span> <\/span><\/span>results.
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<\/span>Continuous<\/b><\/span> <\/b><\/span>Improvement<\/b>
<\/span>§ <\/span><\/span><\/span><\/span><\/span>Take<\/span><\/span> <\/span><\/span>accountability for<\/span><\/span> <\/span><\/span>personal development<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>continuously look\nfor opportunities to <\/span><\/span>develop skills and knowledge base.
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Remain<\/span><\/span> <\/span><\/span>updated<\/span><\/span> <\/span><\/span>with<\/span><\/span> <\/span><\/span>market<\/span><\/span> <\/span><\/span>trends<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>propose<\/span><\/span> <\/span><\/span>ideas<\/span><\/span> <\/span><\/span>as<\/span><\/span> <\/span><\/span>to<\/span><\/span> <\/span><\/span>how<\/span><\/span> <\/span><\/span>to<\/span><\/span> <\/span><\/span>improve<\/span><\/span> <\/span><\/span>ways<\/span><\/span> <\/span><\/span>of<\/span><\/span> <\/span><\/span>working.
<\/span><\/span>§ <\/span><\/span><\/span><\/span><\/span>Provide<\/span><\/span> <\/span><\/span>input<\/span><\/span> <\/span><\/span>into<\/span><\/span> <\/span><\/span>communication<\/span><\/span> <\/span><\/span>plans<\/span><\/span> <\/span><\/span>leveraging<\/span><\/span> <\/span><\/span>available<\/span><\/span> <\/span><\/span>tools,<\/span><\/span> <\/span><\/span>mediums<\/span><\/span> <\/span><\/span>and<\/span><\/span> <\/span><\/span>technology.<\/span><\/span><\/span>
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Requirements<\/h3>
KEY COMPETENCIES<\/b>
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TECHNICAL<\/b><\/span> <\/b><\/span>COMPETENCIES<\/b><\/span>
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