Legal Operations Clerk, Quality Assurance

The General Counsel’s Organization

The General Counsel’s Organization (GCO) of American Express is where great legal minds influence global business strategy. The GCO mission is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services.

How will you make an impact in this role?

Under the general supervision of Legal Analyst - Quality, the responsibilities of the Legal Operations Clerk, Quality Assurance include, but are not limited to, the following:

• Supporting the Legal Analyst by enforcing quality standards and refining quality control processes relating to legal order processing which include but are not limited to levies, garnishments, subpoenas and similar legal orders.
• Supporting individual colleague testing and business self-testing and any other quality programs that ensure our colleagues’ work product meets business standards.
• Provide guidance and support to colleagues to assure adherence to privacy laws and procedures.
• Assist with quality assurance data entry for required reporting.
• Collect quality metrics on individual colleague performance.
• Maintain current knowledge of privacy laws and other regulatory requirements.
• Support procedures development and updates and implementation as required.
• Collect feedback to colleagues on quality issues or concerns.
• Conducting quality sampling of indexing, reviewer, fulfillment and delivery functions.
• Support quality control process implementation.
• Identify process gaps and recommend and support process improvements.
• Support special projects as required.

Minimum Qualifications:

• Associates degree preferred

• 1+ years working in a regulatory or financial process supporting quality.

• Ability to discern urgent and/or critical matters based on content of relevant legal order.
• Strong computer skills with proficiency in MS Office Suite including MS Excel.
• Able to work independently and as a team player.
• Strong written and oral communication skills.
• Meticulous attention to detail.
• Ability to quickly train on, navigate, and extract information from a variety of databases and information platforms.
• Highly organized and able to work productively in a fast-paced environment with shifting priorities.
• Excellent organization and time management skills.
• Strong knowledge and understanding of legal terminology and ability to analyze legal documents and responses.
• Experience specifically understanding and interpreting legal order requests.