Licensed Insurance Representative, Digital Distribution

Company: CGIC
Department: Embedded Experience Ops
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Embedded Experience Program was created by Co-operators, a proudly Canadian insurance company founded by a small group of farmers and social pioneers who felt traditional insurance didn’t meet their unique needs. The Embedded Experience Program is the 21st century version of this mindset! We’re dedicated to creating new, on-demand insurance solutions to meet the emerging needs of Canadians. When you join The Embedded Experience Program , you’ll instantly become a key member of an impactful, energetic, and ambitious team. So, if you like the idea of ever-evolving opportunities and contributing to a wide variety of projects, we think you’ll love working with us at The Embedded Experience Program

As the Licensed Insurance Representative, Digital Distribution you will be responsible for responding to customer inquiries using omni-channel technology and tools in a digital and fast paced environment. You will provide advice and offer customers a full scope of products and coverages. You will understand and apply underwriting guidelines when selling, servicing, or offering assistance.

How you will create impact:

• Respond to customer inquiries via chat, call and email in our Omni/Multi Channel environment.
• Advise and coach clients on what type of coverage/policy would best meet their needs.
• Identify and make recommendations for additional products/services that benefit the client.
• Identify and resolve client's needs by taking ownership and responsibility of the transaction and subsequent follow up with the appropriate sense of urgency.
• Consistently achieve set goals for customer service, sales, renewals, quality, and productivity.
• Utilize and apply front line underwriting guidelines during client transactions and interactions and maintain appropriate records and adhere to documentation guidelines as required.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.

To join our team:

• You have experience working in a contact centre or in insurance as an asset.
• You have post-secondary education or equivalent experience.
• You have or are willing to obtain an OTL license.
• You meet all provincial licensing requirements in accordance with continuing education in order to obtain and maintain all licenses.

What you need to know:

• This role operates in a contact centre environment where a high level of audio and visual concentration is required for periods of time.
• Standard business hours Monday through Friday, with the potential for future late shift options
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary/hourly range $43,550 - $72,583​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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