Life Claims Assistant Manager - Perm Role - Up to S$7.5k

Job Description:

• Deliver prudent and equitable claims decision within expected service turnaround time.
• Ensure compliance with regulatory requirements, corporate guidelines, policy wording and reinsurance terms.
• Monitor timely operational workflow management, including suspense and pending rates.
• Identify gaps and opportunities to enhance customer experience using insights from customer and distributor surveys/feedback.
• Collaborate closely with underwriters, actuarial and other business units to ensure accurate claims processing and adherence to service level agreements.
• Manage claims investigations by coordinating with loss adjusters, legal advisors, medical institutions, claimants, financial consultants to determine claims decision.
• Address claims-related inquiries, service recovery issues, complaints and appeals, assisting in resolving identified problems.
• Follow up with claimants and medical institutions on outstanding requirements for claims adjudication, providing regular updates through documented processes and effective communication.
• Participate in new product launches by assisting claims SME in reviewing product specifications, policy documents, and UAT test plans, and ensuring post-launch readiness (e.g. claim forms and internal training to claims team)

Requirements:

• Minimum 3 years of claims experience with insurer or TPA or Healthcare settings
• Good medical knowledge

Kindly apply online or send your application to andylee@talentedge.com.sg

EA: 15C7572