Life Cycle Service Operations Executive

Kardex Malaysia Sdn Bhd is seeking a motivated self-starter to join our Malaysia Life Cycle Service (LCS) Team in the role of LCS Operations Executive, to be based in Mont Kiara, Kuala Lumpur, Malaysia. Primary focus of the role will be for the Australia business and it's back-office operations.

Your tasks

PURPOSE OF THE ROLE

• Provide professional administrative control and support for both internal and external customers relating to activities within invoicing, installed base management, project coordination, service contract management and spare parts management.
• Ensuring that customer needs and expectations are met in a timely manner with the highest levels of customer care ensuring excellent customer satisfaction for Australia LCS Operations.

Major task and responsibilities:

• Invoicing:
  • Create invoices for all activities in LCS (Service calls, support calls, service contracts etc)
  • Support F&A in collecting invoices
• Customer-communication
• Support Kardex Certified Agents and partners
• Quotation management
  • Define and build quotations in support of sales
• Responsible for incoming communication, phone & E-mail, handle direct customer contact
• Service coordination
  • Plan preventive maintenance accordingly to the contracts
• Administrate project-documentation for LCS technicians
• Warranty-handling
  • Make sure that all warranty claims are handled and processed towards headquarter
• Collect warranty-payment from headquarter
• Purchase order management
• Capture PO for invoicing customers (i.e. Service contracts)
• Installed base management
  • Manage installed base structure and general data for installed base and its components.
• Administrate Map-solution for installed units
• Continuous customer data management

• Service contract management
  • Manage service contracts (structuring, renewal, data-management etc)
• LCS forecast-administration

REQUIREMENTS

• Education: Diploma graduate or equivalent.
• Minimum 5-7 years of responsible work with order handling/invoicing/Customer service in an International environment.
• Experience in virtual/cross border interaction/support in multi-country environment
• Working knowledge of SAP modules.
• English & Malay – fluent (both speaking and writing).
• Able to accommodate working day and office hour/time zone of Australia, which may require working day calendar change and/or early start.

Behaviours and competencies required to perform this role:

• Pleasant personality
• Collaborates & team effectively
• Open and easy communicator
• Ability to work under pressure and multi-tasking
• Excellent customer services skills
• Ability to influence change across multiple locations/functions and organizations
• Service-minded, Customer- and business-oriented
• Financial and commercial awareness
• Structured, self-organized and self-motivated
• Independent and team player
• Good communication skills and interpersonal skills
• High personal effectiveness
• Project management/coordination
• Microsoft Office/MS Teams

This role is only open to Malaysia citizen.

Your profile