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Loan Servicing Specialist

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Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national lender, offering Wholesale, Correspondent, Renovation and Reverse residential mortgages. Headquartered in San Diego, California, Plaza employs a network of sales associates to serve its clients nationwide.

Plaza is dedicated to building quality, long-term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and exceptional customer experience.

The Loan Servicing Specialist is responsible for providing prompt and accurate responses to both internal and external customer’s mortgage servicing questions and concerns received by telephone and email. This position communicates regularly with Plaza’s sub-servicer to resolve loan-level issues as well as provide approval/guidance on Loss Mitigation and Foreclosure activity.

Job Duties:

  • Answer incoming calls to Loan Servicing and Customer Service queues
  • Acknowledge and/or respond to incoming emails within 24 business hours
  • Properly document loan specific activity in servicing system.
  • Follow up and research to resolve loan level issues.
  • Process incoming mail.
  • Prepare and mail renovation checks
  • Adhere to operational controls, including legal, corporate and regulatory procedures to ensure the safety and security of customer mortgage assets.
  • Other duties as assigned

Qualifications:

  • Customer service experience with telephone exposure is essential
  • Excellent written, verbal, and interpersonal communication skills
  • Strong attention to detail and the ability to efficiently and consistently produce accurate work
  • Capability to manage time, multi-task, and prioritize work in a fast-paced environment with a heavy volume of transactions, as well as ability to meet and handle deadlines
  • Solid commitment to customer and associate service
  • Exceptional phone etiquette
  • Outstanding problem-solving skills
  • Ability to work in both a team and individual environment
  • Proficiency with computer systems including MS Office, Internet Browsers, and email functions
  • Experience in loan servicing preferred
  • High school diploma or GED equivalent

Work Environment: This is a hybrid position based in our San Diego office, with an expectation of 2 days onsite per week (Tuesday and Thursday). Additional office time may be required based on team or business needs.

Compensation and Benefits:

Estimated Rate of Pay:

$25.00 - $34.00
This position is full-time; non-exempt.

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

In addition, Plaza offers a competitive benefits package; including medical/dental/vision, paid time off and holidays, 401(k), life and pet insurance. Plaza also offers additional benefits such as Accident, Hospital, and Critical Illness insurance, and Flexible spending accounts along with a variety of discounted services.

Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.

Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza's workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza's workforce.

Plaza's employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza's employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.

This information is provided by Plaza Home Mortgage, Inc. as a courtesy to its mortgage professional clients and the public and is meant for instructional purposes only. None of the information provided is intended to be legal advice in any context. Plaza does not guarantee, warrant, ensure or promise that information provided is accurate. Terms and conditions of programs and guidelines are subject to change at any time without notice. Any unauthorized use or distribution of this information is strictly prohibited. This is not a commitment to lend. ® 2024 Plaza Home Mortgage, Inc. Plaza Home Mortgage and the Plaza Home Mortgage logo are registered trademarks of Plaza Home Mortgage, Inc. All other trademarks are the property of their respective owners. All rights reserved. Plaza Home Mortgage, Inc. is an Equal Housing Lender. Plaza NMLS 2113

Please find our updated Privacy Policy at:
https://www.plazahomemortgage.com/privacypolicy/

Cigna’s Transparency in Coverage link for Plaza’s careers site.
https://www.cigna.com/legal/compliance/machine-readable-files

Plaza NMLS 2113
https://www.nmlsconsumeraccess.org/