Local Government Relations Manager

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Position\nTitle: Local Government Relations Manager<\/span><\/b>
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Base Salary: $85,000 to $120,000 annually\nDOE<\/span><\/b><\/a>
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Benefits: <\/span><\/b><\/span>Medical,\ndental, vision, 401k, flexible spending account, paid sick leave and paid time\noff, parental leave, quarterly performance bonus, training, career growth and\neducation reimbursement programs.<\/span><\/span>
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Ziply\nFiber is a local internet service provider dedicated to elevating the\nconnected lives of the communities we serve. We offer the fastest home\ninternet in the nation, a refreshingly great customer experience, and affordable plans\nthat put customers in charge. <\/span><\/span>
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As\nour state\-of\-the\-art fiber network expands, so does our need for team\nmembers who can help us grow and realize our goals. <\/span><\/span>
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Our Company\nValues:<\/span><\/b><\/span> <\/span><\/span>
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• Genuinely Caring: <\/span><\/b><\/span>We treat customers\n and colleagues like neighbors, with empathy and full attention. <\/span><\/span>
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  • Empowering You: <\/span><\/b><\/span>We help customers\n choose what is best for them, and we support\n employees in implementing new ideas and solutions. <\/span><\/span>
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    • Innovation and Improvement: <\/span><\/b><\/span>We\n constantly seek ways to improve how we serve customers and each\n other.\u202f <\/span><\/span>
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      • Earning Your Trust: <\/span><\/b><\/span>We build trust\n through clear, honest, human communication. <\/span><\/span>
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        Job Summary<\/span><\/span><\/b><\/span><\/span>
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        The Local Government\nRelations Manager supports Ziply Fiber\u2019s network expansion by building strong\nrelationships with local governments, public works departments, utilities, and\ncommunity leaders. This role serves as a key liaison across multiple jurisdictions,\nhelping navigate permitting, right<\/span><\/span><\/span>\u2011<\/span><\/span><\/span>of<\/span><\/span><\/span>\u2011<\/span><\/span><\/span>way, construction\ncoordination, and community issues. It also provides critical local insight to\ninternal teams to support timely project execution and maintain positive\ncommunity partnerships. The position plays a central role in strengthening\nZiply Fiber\u2019s presence and reputation as a collaborative and community<\/span><\/span><\/span>\u2011<\/span><\/span><\/span>focused infrastructure\npartner.<\/span><\/span><\/span>
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        Essential Duties and Responsibilities: <\/span><\/span><\/span><\/b><\/span><\/span>
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        The Essential Duties and Responsibilities listed below are a range of\nduties performed by the employee and not intended to reflect all duties\nperformed.<\/span><\/span><\/span><\/span>
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        Leadership and Issue Resolution<\/span><\/span><\/b><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Continuous engagement with and understanding the\nobjectives of local leadership (FDC, Field Ops, Marketing) ensuring issues are\nattended to timely and professionally. Support local leadership in the\nresolution of right\-of\-way, permitting, pole attachment/joint use and similar\nissues with states, counties, and cities and third parties.<\/span><\/span><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Work with the local leadership team (FDC, Field\nOps, Marketing) on known issues providing support to resolve issues timely.<\/span><\/span><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Ensures teams are aware of current field issues,\ninquirers and work together towards a satisfactory resolution.<\/span><\/span><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Focuses on meeting and maintaining consistent\nservice levels.<\/span><\/span><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Carefully and thoroughly tracks complaint\nresolution performance.<\/span><\/span><\/span>
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        Community and Government Relations<\/span><\/span><\/b><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Cultivating and maintaining strategic\nrelationships with key community, public and government officials.<\/span><\/span><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Meeting regularly with mayors, city council\nmembers, county commissioners, administrators, and staff of key cities and\ncounties to articulate the Company\u2019s vision and plans and to obtain support for\nZiply Fiber\u2019s initiatives.<\/span><\/span><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Act as principal contact for Ziply Fiber\u2019s\nNetwork Operations team on local government issues and resolution of\nconstituent inquiries.<\/span><\/span><\/span>
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        Stakeholder and Business Engagement<\/span><\/span><\/b><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Establishing and maintaining relationships with\nlocal chambers of commerce, economic development councils, and local community\ngroups.<\/span><\/span><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Works with residents and businesses to resolve\nissues related to all construction efforts and to create a win\-win solution for\nthe resident, business, and the company.<\/span><\/span><\/span>
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        Construction and Build Area Support<\/span><\/span><\/b><\/span>
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        · <\/span><\/span><\/span><\/span><\/span>Work with city/county and community for active\nbuild areas ensuring we are attending to all issues as they arise.<\/span><\/span><\/span>
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        Other Duties<\/span><\/span><\/b><\/span><\/span>
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        · <\/span><\/span><\/span><\/span>Performs\nother duties as required to support the business and evolving organization.<\/b><\/span>
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        Required Position Competencies:<\/span><\/b>
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        • Interpersonal Skills \u2013 Focuses on resolving conflict; maintains\n confidentiality; listens to others; keeps emotions under control. <\/span>Responds promptly to resident/business\n needs; solicits feedback to improve service; responds to requests,\n inquiries, issues timely; meets commitments.<\/span>
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        • Must demonstrate a high degree of personal and professional\n integrity due to the nature of information involved and the public\n visibility of this position.<\/span>
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        • You must thrive working independently as well as with cross\n functional teams, and you exhibit energy, intelligence, and a drive for\n success.<\/span>
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        • Managing People \u2013 Includes team in planning, decision\-making,\n facilitating and process improvement. Develops team skills and encourages\n growth. <\/span>Prioritizes and plans work\n activities, uses time efficiently; plans for additional workload and\n schedule changes, sets goals and objectives; develops realistic action\n plans.<\/span>
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        • Takes responsibility for activities; makes self\-available to\n others; provides regular performance feedback.<\/span>
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        • Ability to effectively present information in one on one and small\n group situations to residents, businesses, city/county, community and\n other employees of the organization.<\/span>
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        • Communication \u2013 Writes and speaks clearly and persuasively in\n positive or negative situations. Listens and gets clarification, responds\n well to questions, demonstrates group presentation skills, active\n participation in meetings.<\/span>
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        • Strong problem\-solving, partnership, and collaboration skills.<\/span>
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        • Strong verbal and written communications skills and analytical\n abilities.<\/span>
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        • Extensive portfolio of relationships across state and local\n government.<\/span>
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          Required Qualifications:<\/span><\/b>
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          · <\/span><\/span><\/span><\/span><\/span>High school diploma or GED.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Minimum of three (3) to five (5) years\u2019\nexperience working in a customer support centric environment.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Demonstrated experience working directly with\nlocal governments, public works departments, utilities, and/or agencies\ninvolved in right\-of\-way, permitting, construction oversight, or municipal\ncoordination.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Experience navigating governmental processes,\nmunicipal codes, public works standards, and utility coordination requirements\nacross multiple jurisdictions.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Public policy/compliance implementation\nexperience.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Strong knowledge of Microsoft Office 365 Applications.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Ability to lead and manage projects and tasks\nwhile effectively representing Ziply Fiber is essential. <\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span><\/span>Must have and maintain a valid driver\u2019s license, auto\ninsurance, and satisfactory driving record.<\/span>
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          Preferred Qualifications:<\/span><\/b>
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          · <\/span><\/span><\/span><\/span><\/span>Bachelor\u2019s degree preferred. Relevant training\nor experience may be considered in lieu of degree.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Experience in the telecom industry.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Experience collaborating with state, county, and\nmunicipal officials on infrastructure projects, right\-of\-way management, or\npublic utilities coordination.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Knowledge and understanding of operations teams,\noutside plant teams is preferred.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Knowledge of, and experience working on,\nfederal, state, local, broadband, and telecommunications issues.<\/span><\/span>
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          · <\/span><\/span><\/span><\/span><\/span>Familiarity with municipal public works\nprocesses, utility permitting workflows, and coordination requirements for\nfiber or infrastructure deployment.<\/span><\/span>
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          Knowledge, Skills, and Abilities:<\/span><\/span><\/b><\/span>
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          · <\/span><\/span><\/span><\/span>Ability\nto work independently and apply sound judgment and reasoning skills to a\nvariety of situations.<\/span>
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          · <\/span><\/span><\/span><\/span>Ability\nto multi\-task and collaborate effectively with other personnel to meet\ndeadlines.<\/span>
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          · <\/span><\/span><\/span><\/span>Strong\nverbal and written communication, attention to detail, and organizational\nskills.<\/span>
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          · <\/span><\/span><\/span><\/span>Ability\nto work within critical deadlines.<\/span>
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          · <\/span><\/span><\/span><\/span>Ability\nto adjust to rapidly changing priorities and schedules.<\/span>
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          · <\/span><\/span><\/span><\/span>Ability\nto provide excellent customer service.<\/span>
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          Work Authorization<\/span><\/b>
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          Applicants must be currently authorized to\nwork in the US for any employer. Sponsorship is not available for this\nposition.<\/span>
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          Physical Requirements<\/span><\/b>
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          The physical demands described\nhere are representative of those that must be met by an employee to\nsuccessfully perform the essential functions of this job. Reasonable\naccommodations may be made to enable individuals with disabilities to perform\nthe essential functions.<\/span><\/i>
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          Essential and marginal functions may require\nmaintaining physical condition necessary for bending, stooping, sitting, walking,\nor standing for prolonged periods of time; most of time is spent sitting in a\ncomfortable position with frequent opportunity to move about. The employee must\noccasionally lift and/or move up to 25 pounds. Specific vision abilities\nrequired by the job include close vision, distance vision, color vision,\nperipheral vision, depth perception, and the ability to adjust focus.<\/span>
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          Work Environment <\/span><\/b>
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          Work is performed in an office setting with\nexposure to computer screens and requires extensive use of a computer,\nkeyboard, mouse, and multi\-line telephone system. The work is primarily a\nmodern office setting.<\/span>
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          At all times, Ziply Fiber must be your\nprimary employer. Unless otherwise prohibited by law, employees may not hold\noutside employment nor be self\-employed without obtaining approval in writing\nfrom Ziply Fiber. In holding outside employment or self\-employment, employees\nshould ensure that participation does not conflict with responsibilities to\nZiply Fiber or its business interests.<\/span>
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          Diverse Workforce / EEO:<\/span><\/span><\/b>
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          Ziply Fiber is\nan equal opportunity employer. Ziply Fiber will consider all qualified\ncandidates regardless of race, color, religion, national origin, gender, age,\nmarital status, sexual orientation, veteran status, and the presence of a\nnon\-job\-related handicap or disability or any other legally protected status.<\/span><\/a>
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          Ziply Fiber requires a pre\-employment background\ncheck as conditions of employment. Ziply Fiber may require a pre\-employment\ndrug screening.<\/span><\/span>
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          Ziply Fiber is a drug free workplace.<\/span><\/span>
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