M365 Architecture SME

PWS Title: M365 Architecture SME

Location: Fully remote

Clearance Type: Public Trust

Responsibilities:

• Assist with troubleshooting M365 IRWorks incident and tasks tickets (Priority 1 – Priority 4).
• Assist with monitoring performance and usage of Dataverse environments, including optimizing data models, monitoring resource utilization, and troubleshooting issues as they arise.
• Assist with establishing and configuring Power Platform environments, including setup, configuration, and maintenance within a tenant.
• Provide technical support and troubleshooting assistance to users encountering Copilot, Power BI, Power Apps, and Power Automate issues.
• Assist with monitoring M365 services and end user data retention requirements.
• Extensive working knowledge of SharePoint Online Administration.
• Support, configure, and maintain tenant and backup solutions for OneDrive.
• Assist with developing scripts as needed to support OneDrive features.
• Assist with creating and maintaining reference materials – FAQs, knowledge articles, iTrain.
• Assist with coordinating and conducting multiple Proofs of Concept and Pilot Testing.
• Ensure all processes, plans, schedules, and other written documents are completed timely.
• Provide bi-weekly status reports that encompasses schedule, M365 deliverables for each tool, action items, risks, mitigations, escalations, accomplishments, and closures.
• Provide a monthly consolidated status report that provides the overall health of the M365 team.