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mmsg

Maintenance officer

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Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Maxxia is part of the McMillan Shakespeare Group (MMSG), Australia's largest provider of salary packaging and novated leasing, and collectively we provide expertise in novated leasing, salary packaging, associated Fringe Benefits Tax administration and management, operating leases and asset management for 'tool of trade' vehicles and other business assets, retail finance, insurance and warranty.

Maxxia specialises in salary packaging, novated leasing services and Maxxia Insurance across Victoria, New South Wales, Tasmania, South Australia, Northern Territory and Western Australia.

We now have an exciting opportunity for a Maintenance Controller in our Melbourne office. Reporting to the Team Leader, with responsibility for managing the day-to-day service authorisations to repairers and service centres for our customers. We can offer a Hybrid way of working with selected days working from home for the ideal candidate

Here’s how you will make a difference in this role…

This role will involve extensive liaison with service providers, external accounts payable departments and Maxxia customers, to ensure that all repairs and servicing are carried out in line with maintenance and service principles.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

  • Manage the repair authorisation process with Service & Tyre providers

  • Process service repairer invoices in line with agreed timeframes

  • Action daily administration tasks

  • Ensure all work conducted is required and in accordance with manufacturers’ service schedule or as requested from our customer

  • Labour and parts are supplied at negotiated prices ensuring ongoing access to discounts and standard repair times are applied

  • All work performed under warranty is actively enforced & followed up, ensuring that the customer is not billed for the expense

  • Answer email & telephone enquiries from third party suppliers

  • Share knowledge and experience with team to build a solid knowledge base thus ensuring ongoing success

To be considered for this role you will have:

  • Previous experience in a fleet maintenance environment as a Mechanic and/or Service Advisor

  • A passion for and interest in all types of vehicles

  • Experience in liaising with clients in a telephone-based or face to face environment and is very customer-focused

  • Proven team player, ability working in a high demand, fast-paced environment meeting strict service metrics and delivering a high level of customer satisfaction

  • Strong analytical, problem-solving skills in questioning service providers when required

  • Excellent verbal & written communication skills

What we can offer you:

· Strong culture and the support of a values-based recognition program

· Novated leasing benefits and discounts

· 12 weeks paid parental leave

· Comprehensive learning and development opportunities to support your career growth

· Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

· Exempt Employee Share Plan

· Volunteer leave & Career break

· MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

· We value the skills and attributes veterans can bring to our organisation.

· We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au