Management Executive 5/8 Off Days per month

Job Duties

· Overall Outlet Management

· Take full responsibility for the daily operations, performance, and profitability ofthe outlet.

· Exercise independent judgment in managing operational and manpower matters.

· Staff Supervision and Control

· Supervise, lead, and deploy all outlet staff.

· Prepare staff duty rosters and control manpower planning.

· Ensure staff discipline, performance, and adherence to company policies and SOPs.

· Authority in HR Matters

· Conduct interviews and recommend hiring of staff.

· Provide training, coaching, and performance evaluation of staff.

· Recommend confirmation, promotion, disciplinary action, and termination of staff.

· Operational Decision-Making

· Make operational decisions relating to service standards, workflow, and customer service.

· Handle and resolve customer complaints independently.

· Inventory and Cost Control

· Oversee inventory management, ordering, stock control, and wastage minimisation.

· Be accountable for outlet cost control and achieving sales targets.

· Compliance and Safety

· Ensure full compliance with company SOP, hygiene, food safety, and workplace safety regulations.

· ensure safety standards and regulatory requirements at the outlet.

· Training and Development

· Train and develop staff to meet company standards.

· Ensure continuous improvement of team performance.

· Reporting and Accountability

· Report outlet performance to Management.

· Be accountable for the overall results of the outlet.

· Ad-hoc Management Duties

· Perform any other managerial duties as assigned by Management in the interest of the outlet operations.