Manager Charter Representatives

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as Manager Charter Representatives, you’ll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Manager Charter Representatives Overview:

Sun Country Airlines is seeking a Manager Charter Representatives to manage the Charter Representative Program and lead the Charter Rep Analysts, Charter Representatives and Ground Service Representatives. This position will design and build out scheduling, performance expectations, quality control tracking, and other aspects of the charter rep program. In addition, they will collaborate with other SCA departments to ensure travel and training of charter representatives is fulfilled. Collaboration and communication with various departments and customers to ensure efficient and effective operations will be required.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for building, managing, and maintaining the Charter Representative Program
• Work with Ground Ops and Ground Ops training to schedule initial training for new reps as well as collaborate to update and distribute training materials.
• Manage payments for Charter Contract Representatives.
• Attend and participate in all relevant meetings related to Charter Representatives.
• Lead and identify opportunities for continuous improvement within the charter rep organization.
• Lead, manage, and hold accountable the Charter Representatives and Ground Service Representatives to Sun Country Airlines operational standards.
• Collaborate with Sun Country HR for all Charter Representatives Contractors to address operational needs.
• Collaborate with various SCA departments to optimize efficiency of the Charter Rep program.
• Work with Charter Planning/Sales teams to enhance charter rep communication and defining roles
• Responsible for team performance management, recruiting, work assignment, and ensuring skills and demand is met across the Charter Representative Program.
• Establish and maintain a collaborative environment capitalizing on employee talent, experience and interests.
• Build and retain a high-performing, diverse, and inclusive team of Analysts and Reps.
• Other duties as assigned.

Required Qualifications:

• Bachelor’s Degree or 4 years of equivalent work experience
• 4+ years of experience working within operations at an airline, preferably charter operations
• 2+ years of experience managing, supervising, and mentoring a team with increasing leadership responsibilities
• Strong communication skills, both verbal and written
• Excellent organizational skills, with the ability to multi-task and meet deadlines
• Superior critical thinking, analytical, and problem-solving skills
• Experience demonstrating initiative and handling urgent needs
• Ground Security Coordinator certification

Compensation:

Pay range: $70,000 - $80,000 annually. This is the base compensation hiring range for this role.

Classification:

Full-Time, Exempt

Work Location:

Minneapolis, MN (on-site)

Supervisory Responsibility:

Yes; Charter Representative Analysts and Charter Representatives

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.