Manager, IT Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, IT Operations based in India.

As a Manager, IT Operations, you will lead the strategy, governance, and day-to-day management of enterprise collaboration and productivity platforms that support a global workforce. This role combines technical expertise with people leadership, giving you the opportunity to drive operational excellence while shaping the future of modern workplace technologies. You will oversee a team of engineers and administrators, ensuring the reliability, security, and continuous improvement of mission-critical SaaS platforms and collaboration tools. Working across cross-functional teams, you'll influence technology roadmaps, optimize service delivery, and champion automation and innovation. If you enjoy balancing hands-on technical leadership with strategic planning in a fast-paced global environment, this role offers a rewarding opportunity to make a lasting impact.

• Lead, mentor, and develop a team of engineers and administrators responsible for enterprise collaboration and productivity platforms.
• Oversee 24/7 operational support, including incident management, on-call coordination, service reliability, and escalation processes.
• Serve as the senior technical escalation point for complex platform issues, outages, integrations, and operational challenges.
• Manage the administration, governance, lifecycle, and continuous improvement of platforms including Microsoft 365, Microsoft Teams, SharePoint Online, Power Platform, Slack, Five9, Google Workspace, and related enterprise applications.
• Drive operational excellence by implementing ITIL and ITSM best practices across incident, problem, change, request, knowledge, and major incident management processes.
• Lead platform governance initiatives, licensing optimization, automation strategies, and AI-driven productivity enhancements.
• Collaborate with infrastructure, security, networking, identity management, compliance, legal, and business teams to ensure secure and reliable platform operations.
• Manage vendor relationships, technology roadmaps, operational metrics, capacity planning, budgeting, and executive reporting.
• Support enterprise transformation initiatives, including platform migrations, system consolidations, acquisitions, and modernization projects.
• Develop operational standards, documentation, monitoring solutions, knowledge bases, and continuous service improvement programs.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
• Minimum of 7 years of progressive experience managing enterprise IT operations, collaboration platforms, or SaaS technologies.
• At least 3 years of experience leading and developing technical teams.
• Strong expertise administering Microsoft 365, Office 365, Microsoft Teams, SharePoint Online, Exchange Online, OneDrive, and Power Platform.
• Experience supporting enterprise collaboration technologies such as Slack, Five9, Google Workspace, and cloud-based productivity platforms.
• Strong understanding of ITSM and ITIL frameworks, including incident, problem, change, and service request management.
• Experience leading digital transformation initiatives, platform migrations, automation projects, and enterprise SaaS governance.
• Familiarity with PowerShell scripting, API integrations, authentication technologies (SSO, SAML, OIDC, SCIM), and enterprise application connectivity.
• Strong leadership, stakeholder management, communication, analytical, and problem-solving skills with the ability to balance strategic planning and operational execution.
• Experience with AI-powered productivity solutions, vendor management, compliance, and service delivery best practices is highly desirable.
• Willingness to participate in on-call rotations and work during the designated shift of 7:30 p.m. to 4:30 a.m. IST.

Benefits

• Opportunity to lead global enterprise IT operations within a collaborative and innovation-driven environment.
• Exposure to modern cloud technologies, AI-powered workplace solutions, and enterprise-scale digital transformation initiatives.
• Career growth through leadership opportunities, technical development, and continuous learning.
• Collaborative and inclusive work culture that values innovation, diversity, and professional development.
• Opportunity to work with cutting-edge collaboration and productivity platforms used by global teams.
• Cross-functional exposure across infrastructure, security, compliance, engineering, and business operations.
• Challenging leadership role with significant ownership and strategic impact.
• Participation in large-scale modernization, automation, and enterprise technology initiatives.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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