Manager, Quality Assurance

Position Summary, Responsibilities, and Expectations:

• Expectations:
  • Leads team with confidence and acts as primary point of accountability for Vietnam QA delivery
  • Coaches and develops team members, writes and maintains PDPs, conducts regular 1:1s
  • Communicates clearly and proactively with QA leadership in Europe; English B2 minimum
  • Manages autonomously and escalate only when necessary
  • Technically credible across manual testing and test automation
• Responsible for:
  • Leading, managing, and developing the Vietnam QA team (manual and automation engineers)
  • Collaborating with QA leads in Europe on cross-functional test planning and release readiness
  • Owning formal assessments, performance reviews, and people development plans
  • Supporting the evolution of test automation infrastructure in partnership with the Germany team
  • Representing the Vietnam team in leadership discussions and cross-functional forums
  • Ensuring quality standards and test coverage across all assigned Elgato product lines

Essential Skills and Experience:

• Proven experience managing QA or engineering teams in a fast-moving, product-focused environment
• Technically credible across manual testing and test automation; team respects your judgment
• Clear, confident communicator in English (B2 minimum); daily collaboration with global counterparts
• Builds trust quickly, holds people to a high standard, brings out the best in engineers
• A constructive challenger who speaks up in a way that moves things forward
• Comfortable with autonomy and accountable for outcomes
• A plus: experience with test automation frameworks (Python/TypeScript); ISTQB Foundation or equivalent; background in consumer electronics or desktop software QA