Manager Retail

Key Responsibilities<\/b>
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1. Strategy & Planning<\/b>
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  • Develop\n and implement integrated digital + retail fundraising strategies<\/b>
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  • Plan\n monthly/quarterly revenue targets across both channels
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  • Identify\n opportunities to convert digital traffic into retail/on\-ground\n engagement and vice versa<\/b>
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    2. Digital Fundraising<\/b>
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    • Manage\n online fundraising campaigns across website, email marketing, social\n media, and paid platforms<\/b>
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    • Optimize\n donation funnels, landing pages, and user journeys
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    • Track\n and improve key metrics like conversion rate, cost per acquisition\n (CPA), and ROI<\/b>
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    • Coordinate\n with internal/external teams for creatives, content, and campaign\n execution
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      3. Retail Fundraising (On\-Ground)<\/b>
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      • Plan\n and execute fundraising activities at malls, kiosks, events, and\n high\-footfall locations<\/b>
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      • Drive face\-to\-face donor acquisition<\/b> and ensure revenue targets are met
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      • Identify\n and onboard new retail locations and partnerships
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        4. Team & Vendor Management<\/b>
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        • Manage\n digital agencies, media partners, and retail fundraising teams/vendors
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        • Train\n on\-ground teams on campaign messaging and donor engagement
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        • Monitor\n performance and ensure alignment with targets
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          5. Campaign Integration<\/b>
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          • Ensure\n seamless integration between online and offline campaigns<\/b>
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          • Use\n digital channels to drive footfall to retail activations
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          • Capture\n and nurture leads generated through both channels
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            6. Data Analysis & Reporting<\/b>
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            • Track\n and analyze performance across digital and retail channels
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            • Prepare\n weekly/monthly dashboards for management
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            • Use\n insights to optimize campaigns and improve donor acquisition &\n retention
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              7. Donor Experience & Compliance<\/b>
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              • Ensure\n a smooth and secure donation experience across platforms
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              • Maintain\n donor data accuracy and privacy compliance
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              • Strengthen\n donor engagement through follow\-ups and communication
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                Key Requirements<\/b>
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                • Experience:<\/b> 5\u20138 years in digital marketing, fundraising, or retail/face\-to\-face\n fundraising
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                • Education:<\/b> Bachelor\u2019s degree (Master\u2019s preferred)
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                • Strong\n understanding of performance marketing, CRM tools, and donor journeys<\/b>
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                • Experience\n in managing on\-ground activations and partnerships<\/b>
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                • Proven\n ability to handle targets and revenue generation<\/b>
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                  Key Skills<\/b>
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                  • Digital\n marketing (SEO, SEM, social media, email marketing)
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                  • Retail/face\-to\-face\n fundraising
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                  • Data\n analytics & campaign optimization
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                  • Team\n and vendor management
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                  • Strong\n communication & stakeholder management
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                    Key Performance Indicators (KPIs)<\/b>
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                    • Total\n revenue (Digital + Retail)
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                    • Online\n conversion rate (%)
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                    • Cost\n per acquisition (CPA)
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                    • Number\n of new donors acquired
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                    • Average\n donation value
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                    • ROI\n on campaigns
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                    • Retail\n activation performance (footfall to conversion)
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