Manager Shared Services

What can you expect as a FedEx team member?

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Company:

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City:

Hyderabad

Scheduled Weekly Hours:

Worker Type:

Regular

Posting Start Date

19-Jun-2026

Posting Close Date:

30-Oct-2026

Job Family:

FXE-MEISA: Manager Global Business Services

Position Summary:

Job Description: Learning & Development Manager

Position Summary
We are seeking a highly motivated and experienced Learning and Development (L&D) Manager to join our dynamic team. This individual will plan, organize, direct, and control the performance of worldwide strategic L&D projects. The L&D Manager will play a key role in designing, developing, and overseeing training programs related to financial, cultural, and technical processes. The ideal candidate will have a strong background in creating effective training materials, facilitating engaging learning experiences, and managing a team to enhance operational performance and support organizational goals. This candidate will be passionate about fostering a culture of continuous learning and improvement while driving operational excellence.

Essential Functions & Key Responsibilities

Manages L&D staff, ensuring the effective design, development, and delivery of training programs.
Selects, trains, develops, and motivates a team of L&D specialists and coordinators.
Leads high-level, cross-functional projects to manage and resolve significant business issues and to implement worldwide quality business or process improvement systems.
Conducts training needs assessments in collaboration with various stakeholders to identify skill gaps and development opportunities.
Establishes policies and procedures, program governance, and business process design for all learning and development initiatives.
Evaluates the effectiveness of the company's training programs and initiatives, developing strategies and solutions to worldwide issues impacting the company, and presenting recommendations to senior management.
Manages relationships with IT, business stakeholders, and relevant outsource/consulting providers to ensure technical development and support services meet learning objectives.
Oversees the creation of training content, including eLearning courses, instructor-led materials, and job aids, using tools such as Adobe Captivate or Articulate Storyline.
Acts as the single point of contact for strategic L&D projects, regularly reporting project status to program managers, senior management, and stakeholders.
Manages the departmental operations budget for learning and development activities.

Desired Skills & Competencies

Education: Bachelor's degree/equivalent in accounting, finance, business, human resources, information systems, instructional design or another related discipline.
Experience: Five (5) or more years of professional experience in Learning & Development, management consulting, project/program management, or organizational change management.

Certifications

Preferred: Instructional Design Certifications

Skills:
- Proven ability to innovate, develop, and produce high-quality results on a consistent basis.
- Demonstrated strong understanding of business and financial planning functions.
- Strong management, human relations, analytical, and communication skills.
- Experience with Adobe Captivate, Articulate Storyline, or other eLearning authoring tools.
- Expertise in designing and delivering training programs to diverse audiences.
- Excellent presentation, verbal, and written communication skills.
- Ability to manage multiple priorities and lead complex projects.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- PMP or QDM Expert Certification is a plus.

General Accountabilities and Job Information

JOB CATEGORY

First Line Management

JOB PURPOSE

To provide advice and guidance at regional/divisional level and effectively manage a team of professionals and/or subject
matter experts. Responsibilities may include interfacing with corporate level management

PEOPLE AND
PERFORMANCE
MANAGEMENT

Recruits, develops, motivates and manages the team’s performance. Provides guidelines, support and coaching to ensure
that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives

PLANNING

Coordinates resources with team to ensure the identification and development of goals relating to business initiatives and
activities within remit, and in alignment with divisional and corporate goals. Ensures all factors and risks are accounted for
in team planning, leads team in communications of initiatives and activities to key stakeholders and secures commitment.
Finalizes and presents plans to senior management for approval. Supports teams inside and outside department in the
preparation of more complex business initiatives, business cases or plans as required.

TECHNICAL
EXPERTISE

Maintains and develops expert knowledge of relevant FedEx standards and external requirements (including US/EMEA
regulations), and managerial areas, including excellent understanding of the internal and external business environment.
Builds team capabilities to provides expert advice on complex or unique issues, which often includes exploring new,
dynamic or innovative business opportunities and solutions.

PROCESSES &
PROCEDURES

Coordinates and leads the design of process improvements, systems development or the implementation of best practice
within area of expertise.

MAXIMISING
OPPORTUNITIES

Proactively identifies and analyses business issues, opportunities and constraints. Evaluates and makes decisions on
high impact issues (e.g. significant resource investments, business dependent systems or activities, revenue generation).
Leads and sponsors the implementation to ensure results are realized

RESEARCH &
ANALYSIS

Supports department by conducting high quality analysis, issues recommendations and contributing to strategic planning,
as required, within and across regions. Supports the development and communication of effective reports to key
stakeholders, including executive/senior management.

PROJECT
MANAGEMENT

Oversees team projects/initiatives within expertise in order to deliver results within time and budget. Supports the team
using project management tools and processes to plan and control various project /programs. Leads and/or participates
in the implementation phase of approved solutions.

BUDGET MANAGEMENT

Manages the departmental budget and takes appropriate actions in order to optimize costs and to remain within agreed
parameters.

COMPLIANCE

Ensures assigned department activities are completed on time and effectively. This involves identifying opportunities to
improve department quality and productivity, such as developing more effective ways of working that are consistent with
internal priorities, policies, external regulatory and legal requirements, while also assessing potential risks to the
department, project or wider business

ALIGNMENTS

Builds effective networks relationships within own team and with key stakeholders across the business in order to achieve
optimal business outcomes. Maintains external alignments with customers, relevant subject matter experts (SMEs) or
external bodies as required. Represents company in external organizations

Bachelor (Required)