Managing Director of Property, Facilities & Asset Management

DISCLOSURES
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.

ABOUT THE COMPANY

Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

COMPANY WEBSITE: https://enterprisemgmtinc.com/

COMPANY PHONE NUMBER: (667) 309-5345

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 478-4304 EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: hr@enterprisemgmtinc.com

POSITION TITLE: Managing Director of Property, Facilities & Asset Management

ALTERNATE TITLE(S): Managing Director of Property Operations, Managing Director of Facilities & Asset Operations, Executive Director of Property & Facilities Management, Director of Property, Facilities & Construction Operations

COMPANY: Enterprise Management Solutions, LLC

DEPARTMENT: Facilities Management

DIVISION: Operations

UNIT: N/A

LOCATION: 3310 Eastern Ave, Baltimore MD 21224

ACCOUNTABLE TO: Chief Operating Officer

ACCOUNTABLE FOR: Accountable for providing executive-level leadership and operational oversight across all property, facilities, maintenance, construction, and asset management functions within the organization. Responsible for ensuring properties, facilities, and operational assets remain compliant, functional, safe, financially accountable, inspection-ready, and aligned with organizational standards. Oversees multi-site operations including maintenance workflows, vendor management, construction coordination, licensing, budgeting, capital projects, safety compliance, operational reporting, and asset protection while supporting organizational growth, operational stability, and long-term infrastructure performance. Ensures operational issues, property risks, compliance concerns, and facility-related challenges are identified, addressed, documented, and escalated appropriately in coordination with executive leadership.

WORK SCHEDULE: Work schedule consists of a full-time Monday through Friday schedule from 8:00 AM to 5:00 PM totaling 40 hours per week; however, scheduling needs may vary based on operational demands including property emergencies, inspections, city notices, maintenance concerns, construction deadlines, licensing requirements, safety incidents, tenant or resident concerns, and other urgent matters affecting property or facility operations. Position may require occasional evening, weekend, holiday, or emergency availability to support operational continuity, facility readiness, asset protection, and organizational needs across assigned properties and locations.

CLASSIFICATION: Full-time, Non-Exempt depending on final duties, salary basis, pay structure, and applicable wage-and-hour requirements

COMPENSATION RANGE: $28.00 – $40.00 per hour commensurate with education, proven experience, residential care leadership background, regulatory knowledge, recovery services experience, staffing management ability, and demonstrated capacity to manage multi-program responsibilities.

BENEFITS PACKAGE: This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.

ANTICIPATED TRAVEL: 20% of the time. You will use a company vehicle. There is no additional compensation for travel.

SUMMARY OF POSITION RESPONSIBILITIES

The Managing Director of Property, Facilities & Asset Management is responsible for providing executive oversight and operational leadership across property management, facilities operations, maintenance services, construction coordination, and asset management functions for multiple sites and entities. Oversees property performance, inspections, licensing, maintenance workflows, vendor management, safety compliance, construction projects, capital improvements, budgeting coordination, operational reporting, and asset protection activities. Ensures properties and facilities remain compliant, operationally efficient, inspection-ready, financially accountable, and aligned with organizational standards while coordinating with executive leadership, residential and healthcare programs, maintenance teams, contractors, vendors, finance leadership, and administrative departments to support operational stability, risk management, and organizational growth.

SCHEDULED DUTIES AND RESPONSIBILITIES

Oversee daily operations across assigned properties, facilities, maintenance functions, construction activities, and asset management operations
Provide executive-level operational leadership for multi-site property and facility portfolios
Ensure properties remain compliant, functional, safe, inspection-ready, and operationally efficient
Monitor property performance, occupancy status, asset condition, licensing requirements, and operational risks
Oversee property management activities including tenant communications, notices, inspections, rental licensing, and property records
Monitor maintenance requests, work orders, emergency repairs, preventative maintenance, and unresolved operational issues
Coordinate construction projects including budgets, timelines, permits, inspections, vendor performance, change orders, and project completion activities
Ensure maintenance teams, contractors, and vendors comply with organizational standards, purchasing controls, safety procedures, and documentation requirements
Coordinate with finance leadership regarding budgets, capital expenditures, vendor payments, utilities, taxes, insurance obligations, and operational reporting
Track inspections, permits, registrations, insurance renewals, code requirements, and regulatory compliance deadlines
Identify operational deficiencies and develop corrective action plans in coordination with executive leadership
Maintain oversight of vendor contracts, pricing, insurance documentation, quality standards, and service performance
Coordinate with residential, healthcare, safety, and administrative departments regarding operational readiness, occupancy planning, and facility concerns
Support organizational growth initiatives including property stabilization, restructuring, operational expansion, transitions, and new project launches
Monitor spending controls, maintenance forecasting, capital improvement planning, and operational budget performance
Ensure operational issues are properly documented, escalated, assigned, tracked, and resolved in a timely manner
Coordinate emergency response efforts related to property damage, maintenance failures, safety incidents, inspections, or operational disruptions
Provide regular operational updates, risk assessments, and status reporting to executive leadership and the COO
Support continuity planning, crisis management efforts, and operational recovery activities as needed
Maintain professional communication with staff, tenants, residents, contractors, inspectors, vendors, regulators, lenders, insurers, and executive leadership
Travel between assigned properties, facilities, construction sites, and operational locations as required to support organizational operations and oversight

UNSCHEDULED DUTIES AND RESPONSIBILITIES

Respond to emergency property issues including floods, fires, utility failures, safety incidents, security concerns, structural issues, or other urgent operational disruptions
Address unexpected maintenance emergencies, vendor failures, contractor disputes, staffing shortages, or unresolved operational concerns requiring immediate intervention
Respond to urgent city notices, inspection failures, code enforcement actions, licensing concerns, or regulatory compliance matters
Assist with emergency construction coordination, urgent repairs, insurance-related property damage, or crisis response activities
Provide operational support during organizational emergencies, continuity planning efforts, disaster recovery situations, or emergency relocations
Conduct emergency site visits to assess operational concerns, safety risks, property damage, or urgent facility conditions
Participate in executive meetings, operational reviews, crisis management discussions, or leadership initiatives as directed by executive leadership
Support special projects, operational restructuring efforts, acquisitions, transitions, or property stabilization activities as assigned
Assist with investigations involving property incidents, safety concerns, vendor disputes, operational complaints, or compliance matters
Coordinate urgent communication between leadership, vendors, contractors, inspectors, tenants, residents, healthcare teams, and operational staff during emergency situations
Perform additional operational, administrative, property management, construction, facilities, maintenance, asset management, or leadership duties as assigned by the COO or executive leadership
Remain available outside normal business hours when necessary to address urgent operational needs, emergency situations, inspections, or critical organizational matters
Support implementation of new operational procedures, compliance initiatives, reporting requirements, technology systems, or organizational directives as needed
Provide temporary operational oversight for properties, departments, projects, or teams experiencing staffing shortages, transitions, or elevated operational risk
Assist with urgent budgeting concerns, vendor negotiations, project escalations, financial risks, or unexpected operational expenditures as necessary

PHYSICAL DEMANDS:

Ability to travel between multiple properties, facilities, and operational locations as required
Ability to respond to urgent property, maintenance, construction, or operational emergencies in a timely manner
Ability to work in a fast-paced environment while managing multiple priorities, deadlines, and operational demands
Ability to communicate effectively with staff, vendors, contractors, inspectors, tenants, and executive leadership
Ability to occasionally lift or carry files, office materials, or operational supplies up to 25 pounds
Ability to work occasional evening, weekend, holiday, or emergency hours based on operational needs

WORKING CONDITIONS

Work is performed in administrative offices, residential properties, healthcare facilities, construction sites, maintenance locations, and other assigned operational environments
Position requires managing fast-paced operations, urgent issues, competing priorities, and property-related emergencies
May require occasional evening, weekend, holiday, or emergency availability based on operational needs
Frequent interaction with staff, tenants, residents, vendors, contractors, inspectors, regulators, and executive leadership is required
Regular travel between assigned properties and operational locations may be necessary to support oversight and operational needs

COMPETENCIES AND SKILLS

Strong leadership, organizational, and operational management skills
Ability to manage multiple properties, projects, vendors, and operational priorities simultaneously
Strong problem-solving, decision-making, and critical thinking abilities
Knowledge of property management, facilities operations, maintenance coordination, construction oversight, and asset management practices
Strong communication and interpersonal skills with the ability to work effectively with staff, vendors, contractors, inspectors, and executive leadership
Ability to maintain professionalism, confidentiality, and sound judgment in high-pressure or sensitive situations
Strong attention to detail, documentation accuracy, and compliance monitoring abilities
Ability to identify operational risks, develop corrective action plans, and ensure timely issue resolution
Proficiency with property management systems, operational reporting tools, Microsoft Office, and related administrative software
Ability to work independently while remaining aligned with organizational goals, policies, and executive direction

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS

Required Qualifications

Bachelor’s degree required in Business Administration, Real Estate, Facilities Management, Construction Management, Engineering, Public Administration, Finance, Property Management, or a related field
Master’s degree preferred
Minimum of five (5) years of progressive experience in property management, facilities operations, construction management, maintenance operations, asset management, or related operational leadership roles preferred
Minimum of three (3) years of supervisory or management experience preferred
Valid driver’s license required
Strong knowledge of property operations, maintenance systems, construction coordination, vendor management, inspections, compliance requirements, and operational reporting
Experience managing multi-site properties, budgets, vendors, maintenance operations, or construction projects preferred
Experience with Buildium or similar property management software preferred
Any applicable property management, facilities, construction, or operational licensure must be maintained in good standing if required for assigned responsibilities