Market Access Coordinator

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Business Support

Job Sub Function:

Administration & Secretarial

Job Category:

Professional

All Job Posting Locations:

Casablanca, Morocco

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for the Market Access Coordinator role to be based in Morocco.

Overall purpose of job:

The Market Access Coordinator plays a key enabling role in supporting Patient Access Programs and broader Market Access operations in Morocco. The role contributes to effective execution through structured coordination, operational follow-up, reporting, data analysis, and cross-functional collaboration, while also supporting field implementation needs and ensuring appropriate documentation and compliance follow-up across internal and external stakeholders.

The Market Access Coordinator supports the effective implementation and operational management of Patient Access Programs and other Market Access initiatives in Morocco. The role contributes to execution excellence through structured coordination, documentation, reporting, and cross-functional support, while ensuring compliance with internal processes and requirements.

Essential duties and responsibilities:

· Ensure rigorous administrative management of Patient Access Programs:

o manage all program-related documentation in accordance with established processes; receive, verify, track, and prepare periodic reports; closely monitor approvals and deadlines;

o maintain accurate tracking tools;

o ensure complete archiving of validation emails and all other supporting records.

· Lead PAP reconciliations, controls, and issue follow-up: coordinate periodic reconciliations, verification activities, and follow-up of complaints, anomalies, or operational issues, ensuring that identified gaps are escalated and resolved appropriately and in a timely manner.

· Monitor provider execution and operational deliverables: manage weekly and monthly provider reports, verify consistency across deliverables, archive reports and supporting documentation, supervise delivery timelines, and ensure appropriate follow-up with relevant stakeholders when discrepancies are identified.

· Coordinate effectively with internal and external stakeholders: liaise with Market Access, sales, operational, medical, commercial, and business teams, as well as service providers, distributors, and other third parties, to support the smooth execution of program activities and timely resolution of operational issues.

· Support internal teams in the field implementation of PAPs: provide relevant program information to internal stakeholders, coordinate the availability of required materials and operational support, and facilitate effective field implementation in line with defined processes and timelines.

· Manage HEMAR department’s invoices and payment follow-up and monitors OPEX: verify invoices against contracted services and monthly activity reports, identify and escalate inconsistencies, coordinate internal validation steps, archive approved invoices, and support payment follow-up and related reporting.

· Administer voucher and payment processes: receive and archive vouchers, update the voucher tracker, coordinate voucher validation with relevant internal and external stakeholders, follow validation status, archive approvals, share validated vouchers with the relevant teams and partners, and reconcile approved vouchers with corresponding payments.

· Manage DAAM reporting, data analysis, and internal PAP outcome reporting:

o monitors DAAM reports within agreed timelines, archive them appropriately, circulate weekly and monthly reports to the relevant distribution lists,

o identify discrepancies, request corrections from the service provider when needed,

o analyze program data and outcomes, and prepare and present internal reporting on PAP results.

· Support process improvement and operational excellence: contribute to the periodic review of program processes, support adherence to defined procedures, maintain compliant archiving practices, and contribute to the creation and regular update of local and regional dashboards.

· Contribute to broader Market Access activities: support the operational implementation of access activities such as events, congress participation, and cross-functional projects, while ensuring effective coordination with the Access team and other departments.

· The HEMAR SAM will be in relation with:

• Externally:

o Service providers supporting Patient Access Programs and operational activities,

o Distributors, and other third parties involved in documentation, reporting, invoicing, delivery follow-up, and issue resolution.

o Pharmacists in the frame of PAP management

o Other TPI involved in Access activities

Internally:

• the Market Access team, sales teams, medical and commercial teams, procurement, operations, and field teams.
• The Market Access Coordinator reports to the Market Access Head and works in close collaboration with the broader HEMAR team.

Compliance Responsibilities

1. Ensure safety reporting requirements (timely AE/PQC reporting) as set out in company policies and SOPs are met and, where applicable, appropriately managed when executing activities and coordinating vendors.

2. Ensure HCC and legal requirements (Fair Market Value, Transfer of Value rules, Promotional Materials rules, etc.) are fully understood, appropriately managed and, where applicable, complied with when planning activities, handling documentation, and coordinating external parties.

3. Ensure inspection readiness with respect to personal training compliance, availability of recent CV and individualized Job Description, and proper documentation and archiving of Access activities and projects.

Job location:Field – Morocco

Job Requirements

Essential knowledge and skills:

· Master’s degree or equivalent experience.

· Experience in administrative coordination, program support, project follow-up, or operations within a healthcare, pharmaceutical, or similarly regulated environment would be an advantage.

· Strong organizational skills with high rigor, reliability, and attention to detail.

· Ability to manage multiple trackers, deadlines, reports, reconciliations, and archives accurately.

· Good understanding of compliance requirements and disciplined documentation practices.

· Experience operating within high standard procedures, SOPs, and quality systems, with the ability to contribute to their review, revision, and continuous improvement

· Ability to coordinate effectively with multiple internal and external stakeholders.

· Good written and verbal communication skills.

· Proficiency in Microsoft Office, especially Excel and PowerPoint.

· Ability to identify discrepancies, escalate issues appropriately, and follow through on corrective actions.

· Team player with a proactive and solution-oriented mindset.

· Fluent in French and English; Arabic would be a plus.

Core competencies required for this role:

· Planning, organization, and disciplined follow-up.

· Accuracy and attention to detail.

· Strong documentation and archiving discipline.

· Communication and collaboration skills.

· Stakeholders coordination.

· Problem-solving and issue follow-up.

· Project and process support.

· Compliance mindset and high level of integrity.

Required Skills:

Preferred Skills:

Administrative Support, Business Behavior, Business Writing, Communication, Customer Centricity, Data Capturing, Document Management, Execution Focus, Microsoft Office, Office Administration, Organizational Knowledge, Presentation Development, Process Oriented, Professional Ethics, Teamwork, Travel Planning, Typing