Market Operations Coordinator
The Market Operations Coordinator plays a critical role in ensuring client reporting and deliverables are completed accurately and on time. This position supports client-facing initiatives by maintaining organized documentation, coordinating across internal teams, and ensuring consistent, high-quality service delivery.
What You’ll Do
Client Reporting & Deliverables
- Coordinate the client reporting process, partnering with internal teams to ensure accuracy, timeliness, and alignment with client expectations
- Identify and help resolve discrepancies in reporting, escalating complex issues as needed
Coordination & Cross-Functional Support
- Act as a liaison between Client Services and internal departments to facilitate communication and follow-through
- Assist with client-related deliverables, including fulfilling requests and supporting Account Executives and Sales Coordinators
Documentation & Organization
- Maintain accurate and organized client account documentation, including reporting schedules and trackers
- Ensure consistency and accessibility of operational records
Operational Excellence & Improvements
- Proactively identify and resolve routine operational issues
- Contribute to process improvements by streamlining workflows, enhancing communication, and increasing efficiency
- Support the development and refinement of procedures and documentation
What Sets This Role Apart
- High collaboration with Client Services, Sales, and cross-functional teams
- Opportunity to directly impact client satisfaction through accurate reporting and service delivery
- Exposure to healthcare operations and managed care environments
Qualifications
Education & Experience
- Associate degree in Business, Healthcare Administration, Public Health, or related field preferred, or an equivalent combination of education and experience
- 2+ years of experience in administrative support, project coordination, or healthcare operations required
- Prior experience in managed care or health insurance strongly preferred
Core Capabilities
- Strong interpersonal and relationship-building skills across teams
- Clear and professional written and verbal communication
- Excellent organizational and time management abilities with attention to detail
- Ability to manage multiple priorities and deadlines effectively
- Intermediate proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Experience with project tracking tools or CRM systems preferred
- Proactive, collaborative, and service-oriented mindse
Why Join
- Join a mission-driven team focused on delivering operational excellence
- Opportunity to grow within Market Operations and healthcare services
- Collaborative culture with strong cross-functional partnership
Apply Today
If you’re an organized, proactive professional who thrives in a collaborative, fast-paced environment, we encourage you to apply.