Master Truck Service Technician - HOLT Truck Centers

The Level 5 Master Certified Technician is the highest level of technical expertise within the organization. This role is responsible for advanced diagnostics, complex problem-solving, and driving technical excellence across the operation. The Master Technician plays a critical role in mentoring, training, and supporting overall shop performance.

Master-level position – Typically possesses more than eight years of experience and/or has demonstrated advanced job-relevant knowledge and skills. A Master Technician exhibits expert-level understanding of the field’s standards, technical concepts, practices, and procedures. Relies on significant experience and sound judgment to independently plan, lead, and accomplish goals. Handles a wide variety of advanced, complex, and technical tasks; proactively identifies solutions, takes initiative, and functions with minimal to no supervision. Also provides guidance and mentorship to less experienced technicians.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Troubleshoots and diagnoses complex engine malfunctions, performs Failure Analysis of failed engine components with minimum to no supervision
Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum to no supervision
Disassembles, inspects, determines parts required, and reassembles to factory specifications
Provides quality control/assurance inspections of completed tasks to include road testing
Uses computers and related software to assist in diagnosing and reprograming engines
Prepares and completes documentation for service reports, timecards, parts requisition and returns
Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
Operates equipment and vehicles with possession of all necessary licenses and certificates
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Works overtime as required by workload and customers’ needs
Projects professionalism with both internal and external customers, including personal appearance
Trains and mentors lower level Technicians
Completes all assigned Technician Training Path courses and safety training
Consistently maintains an average rework of 0.5%
Ensures a positive average variance consistently
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned

Ability to complete all Level 4 curriculum pathway requirements as outlined in the Leveling Description Guide
Ability to meet all technical and performance requirements for a Level 1, 2, 3 & 4 Technician
Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
Operation and control skills of vehicle fleet
Problem-solving and troubleshooting skills
Verbal communication skills
Excellent time management and organizational skills
Ability to follow logical troubleshooting procedures
Ability to work independently and as part of a team
Ability to operate a conventional forklift
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
Ability to operate a vehicle on public roads
Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to complete applicable HDSI VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Learn, Model, Teach, Measure)

Education and Experience:

Required

High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program
Eight or more years of experience
Completion of Levels 1, 2, 3, & 4 curriculum pathway requirements as outlined in the Leveling Description Guide
Has met ProTech training requirements for preceding Technician levels; Ability to learn and model HOLT’s VBL Culture
On-going Safety Training
ASE – Medium/Heavy Truck Certification
AC Certification
Brake System Certification
Conventional forklift license

Preferred

CDL – Class A or B
Experience leading/mentoring

Supervisory Responsibilities:

None

Travel:

Limited travel or overnight stays
Travel to other stores that require help during times of heavy workloads may be expected
Travel to customer locations may be expected

Additional Requirements:

Must own and maintain the necessary tools to efficiently perform the job
Valid driver’s license and acceptable driving record
Completion of the Holt Truck - Tech Level 1-4 International Alignment Training Module*
Minimum 40+ billed hours per week (100%+ proficiency)

Physical Requirements:

Significant amount of time spent standing
Constant movement and use of hands, this position requires good manual dexterity
Communication with customers and constant communication with co-workers
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Be able to maneuver safely and work underneath equipment
Lifts and moves materials and equipment up to 50 lbs.
Occasional kneeling, crouching, stooping, crawling, reaching, and balancing
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Work Environment:

Regularly works indoors around moving mechanical parts
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Frequently works in an enclosed vehicle or equipment
Requires wearing common protective or safety equipment
Exposure to high noise levels
Works in extremely bright or inadequate lighting
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
Exposure to minor burns, cuts, bites, or stings

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.