Med Sup Asst (Ward/Oa)

The Medical Support Assistant (MSA) serves as a Medical Support for the Veterans Hospital and it's CBOC's, has the ability to fully perform the duties/functions related to all aspects of the full performance Medical Support Assistant, GS-0679-05 position in Charleston under the Medical Administration Service Lines.

Major duties include but are not limited to: - Scheduling, canceling, re-scheduling patient's appointments and/or consults - Entering no-show information - Preparing for clinic visits - Ensuring encounter forms are completed - Monitoring both inpatient and outpatient appointments for areas of responsibility - Verifying and updating demographics and insurance information - Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals - Performing basic eligibility, co-pays and preauthorization requirements for specific coverage - Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills - Other duties as assigned in support of Covid-19 operations for example entrance screening duties The Medical Support Assistant can serve in one of the many areas listed below: Business Office Community Based Clinics Health Administration Mental Health Nursing Acute Care Occupational Medicine Primary Care Work Schedule: 3:30pm-12:00am Rotating weekends/holidays Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 60719 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.