Medical Assistant II-Quality Performance Team - Muncie

Role Snapshot

Full-time | 1.0 FTE/40 hours per week
Hybrid (primarily remote with occasional clinic needs)
No weekends or holidays
Certification required | Ambulatory experience preferred
Monday–Friday, 8:00 AM – 4:30 PM
No weekends or holidays

Why This Role Is different as this is not your typical Medical Assistant role

You won’t be tied to a clinic room all day, you’ll own work that directly improves patient outcomes across an entire population.

Hybrid work: mostly remote with occasional in-clinic presence
Real impact: you help close care gaps and drive better health outcomes
Autonomy: trusted to manage your day and priorities independently
Growth: exposure to quality measures, data-driven care, and improvement projects

What the majority of your day will center on:

Patient outreach
Managing communication workflows

What You’ll Own

Proactively reach out to patients to schedule needed care
Manage and prioritize high-volume messaging workflows
Conduct chart audits to identify gaps in care
Coordinate records (faxing, importing, documentation)
Support initiatives that directly improve patient quality outcomes

What we are searching for in a team member

A self-starter who takes ownership without constant direction
Highly organized with strong attention to detail
Comfortable managing multiple priorities at once
Motivated by improving patient care behind the scenes
Someone who sees a problem and immediately looks for a solution

Growth & Career Path/Total Reward/Benefits

Build expertise in quality and population health
Gain exposure to process improvement and data-driven care delivery
Opportunities to contribute to projects that shape how care is delivered
MA Career Ladder for promotional opportunities
Benefits Designed for You
401(k) with employer match
Tuition reimbursement
Student loan forgiveness eligibility
Employee Assistance Program (EAP)
Healthy Results Wellness Program with bi‑weekly financial incentive

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership.

AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
High school diploma or equivalent required. Graduation from a Medical Assistant program required.
Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
Knowledge of OSHA, CLIA, and ADA required.
Knowledge of ICD-10 and CPT coding required.
TB validated (to administer or read) or validation obtained within 6 months of hire preferred.
Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
Knowledge of standard laboratory and medical procedures.
Knowledge of insurance plans and third-party payers.
Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
Requires basic math and accurate data collection and entry skills.