Medical Concierge Coordinator

Title:

Medical Concierge Coordinator

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Concierge Services

Time Type:

Full time

Weekly Hours:

40

FTE:

1

Shift:

First Shift (United States of America)

Summary:

About the Role

As a Medical Concierge Coordinator, you will play an important role in helping patients navigate their care journey at Roswell Park. From the moment a referral is received, you will help ensure patients have the information, appointments, and support they need to access care quickly and smoothly.

This position is ideal for someone who is compassionate, highly organized, and enjoys connecting people with the resources they need. You will work closely with patients, clinical teams, scheduling staff, leadership, and other departments to coordinate care and create a positive experience for every patient and family.

Starting salary: $59,994 annually

What You'll Do

In this role, you will:

Serve as a central point of contact for patient referrals received through the Concierge Office
Help assess and respond to patient needs, ensuring concerns are addressed promptly and appropriately
Coordinate appointments and care plans with clinics and the New Patient Scheduling team
Facilitate medical record collection and review to support appointment scheduling
Assist international patients with appointment coordination and communication regarding self-pay processes
Collaborate with physicians, clinical teams, leadership, development staff, and other departments to ensure a seamless patient experience
Support patients and families with clear communication throughout the scheduling and referral process
Help remove barriers to care by connecting patients with the right resources and services


What You'll Bring

You'll be successful in this role if you:

Have experience coordinating patient appointments, referrals, or medical records
Are highly organized and can manage multiple priorities at once
Communicate clearly, professionally, and compassionately
Enjoy working with people from diverse backgrounds and cultures
Can build strong relationships across departments and teams
Have strong problem-solving skills and attention to detail
Remain calm and adaptable in a fast-paced healthcare environment
Are committed to delivering an exceptional patient experience

Experience working with international patients, scheduling processes, or self-pay coordination is a plus.

Why You'll Love Working Here

At Roswell Park, every employee contributes to something bigger than themselves. Our team is united by a mission to improve lives through world-class patient care, groundbreaking research, and innovation in cancer treatment. Roswell Park's mission is to eliminate cancer's grip on humanity through personalized care, discovery, and the healing power of hope.

When you join Roswell Park, you'll find:

Meaningful work that directly impacts patients and families
A collaborative and supportive team environment
Opportunities to learn, grow, and advance your career
A culture built on compassion, innovation, and excellence
The chance to be part of one of the nation's leading cancer centers, with a long history of pioneering cancer research and care.

If you're passionate about helping others and thrive in a role where organization, communication, and compassion make a difference every day, we'd love to hear from you.

Qualifications:

Minimum Qualifications

1. Bachelor’s degree and the equivalent of two (2) years of full-time experience in an ambulatory or outpatient clinic, healthcare business office or patient access type of environment; or
2. Associate’s degree and the equivalent of four (4) years of full-time experience in an ambulatory or outpatient clinic, healthcare business office or patient access type of environment; or
3. High School Diploma or High School Equivalency Diploma and the equivalent of six (6) years of full-time experience as a Patient Access Representative at Roswell Park Comprehensive Cancer Center.

NOTE:
Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

The preferred candidate will have experience with record review with triage, patient scheduling, knowledge of Roswell Park Services, customer service experience and excellent time and attendance. Experience with Concierge Medical Services, International patients and patients referred through corporate relationships and sponsorships.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-BenefitsandLeaves@roswellpark.org and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.