Medical Receptionist I

POSITION SUMMARY:

The Medical Office Receptionist I perform such duties as: answering phones, checking patients in and out, confirming insurance eligibility, making sure all consent forms are signed and updated, creating patient charts, scanning/photocopying required documents, providing great customer service, and building good patient rapport. Must make patients feel welcome and comfortable in the medical office while waiting to be seen by medical team, cash handling and basic bookkeeping of collected copays.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position.

Customer service: acknowledge, smile, and greet patients upon arrival/ discharge
Collect insurance information and verify insurance information
Register patients and get patient charts on sign in sheet
Respond to patient questions and or concerns according to office Policies
Answer telephones
Maintain appointment books
Confirm appointments
Follow up on no shows/ cancellations of appointments
Chart filing/scanning/updating
Cash Handling/daily bookkeeping
Check and respond to voicemails, faxes, emails, and portal messages
Maintain a clean and friendly environment for providers and patients
Stock front office supplies and notify necessary personnel to order low inventory
Pull and provide medical records as requested per policies
Obtain medical records from outside providers for patient care
Assist patients with filling out the necessary forms
Assist patients with using the Patient Portal
Maintain and monitor faxes
Travel to provide coverage at other medical clinics
Adhere to HIPAA, OSHA, other governing authority regulations, and Internal Policies and Procedures
At all times you will perform and undertake such other duties and responsibilities as are requested of you by Office Manager and/or Provider