Medical Support Assistant (Advanced) - Mental Health

NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. The Medical Support Assistant (Advanced) is located at the Fargo VA Medical Center within the Mental Health department. This position provides specialized and expert administrative patient support while working collaboratively with-in an interdisciplinary coordinated care delivery model.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include but are not limited to: Customer service: greets and check-in patients, assists patient with mobile check-in if needed; gathers medical information if needed; refers patients to the appropriate member of the health care team as needed; reports backlogs, difficulties in meeting deadlines, and uncooperative physicians; documents complaints; ability to identify customer's concerns, performs the tasks required to resolve the issues accurately and timely, and follow up as necessary to ensure a satisfactory resolution; resolves difficult problems and diffuses potential dissatisfaction with VA services. Performs receptionist duties: monitors copying and faxing; answers and routes incoming phone calls. Maintains medical charts: generates patient workload reports and monitors activity; serves a technical advisor and liaison (VISTA, CPRS, VSE, IPPS, etc.,); responds to secure messages; responds to appointment requests through VAOS. Follows the current VA Scheduling Directive and Minimum Scheduling efforts. Checks recall reminder lists to avoid delinquencies; prepares for clinics-including printing appointment and clinic lists; monitors ICB and patient demographics; ensures encounter forms are completed; ensures return to clinic orders are completed daily; ensures recalls are completed daily; consult report is cleaned up daily; routinely reviews active/pending consults daily; interprets, verifies, and dispositions provider orders. Completes reports; records meeting minutes, scribe with co-signer; monitors appointments for area of responsibility; monitors electronic wait list; monitors and maintains clinic grids with supervision; processes all transfers to other facilities; performs basic eligibility requirements; maintenance of warehouse supplies and clinic forms. Assist with clinic access contingency plans by adjusting appointment times, locations or dates; completes/trains/shares knowledge of data programs such as VETEXT, VAOS, NEAR, Message Manager, Secure Messaging, Right Fax, Audiocare, etc. Requests medical records from Community Care providers and non-VA healthcare institutions; conducts special audits; studies or surveys as requested; collects complete and appropriate data for reporting purposes; organizes and implements quality assurance documents for supervisor; enters and monitors work orders; orders supplies and equipment; and provides coverage for scheduling staff during intermittent shortages. Work Schedule: Monday - Friday, 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized This is an OPEN CONTINUOUS ANNOUNCEMENT. Eligible applications will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.