Medical Support Assistant (Advanced)

The AMSA is responsible for accurate consult management (including scheduling and documentation in the Consult Toolbox (CTB)) and the coordination of all administrative information between the professional staff, Veteran, community vendor, and Third-Party Administrator (TPA). The incumbent performs clerical and administrative support in the care collaboration, and treatment provided to Veterans throughout the CC and Congressional mandated processes.

Total Rewards of a Allied Health Professional Major duties include, but are not limited to the following: Provides specialized and expert administrative Veteran support while working collaboratively in an interdisciplinary collaborative care delivery model. Works closely with clinical personnel to ensure Veterans receive timely referred and scheduled care in their local community. Coordinates Veteran appointments through community vendors utilizing guidance and direction from the Veteran's care team to ensure appointments are scheduled accurately, efficiently, and within the clinical needs requested by the provider. Develop and maintain effective and efficient communication with but not limited to, the Veteran, Veteran representatives, and other agencies. Ensures the integrity of various databases and data used in the management of administrative and customer service within the department. Understands and appropriately utilizes the administrative support packages. All appointments will be made with the Veteran's input, either in person, over the phone, or through written communication. Communicate to the Veteran any pre-appointment requirements or instructions. Clearly communicates appointment care details to the Veteran or point of contact for the Veteran. Identify and voice Veterans' concerns or needs to be recognized during communications regarding upcoming care. Communicates effectively, efficiently, and appropriately with other administrative staff, RNs, and leadership in VA CC to ensure accurate and timely processing of consults and incoming workload. Assignments include but are not limited to; scheduling/rescheduling, canceling, providing reception to incoming and outgoing customers, and manual and electronic data entry. Responsible for scheduling appointments per the VA Scheduling Directive. Identify and communicate Veteran concerns or needs regarding upcoming appointments and referral processing. Utilizes consult status to support accurate records management as it moves through the approval process from CC to the Vendor. Collaborates, communicates, sets priorities, and organizes the work to assist the team in meeting deadlines and ensuring compliance with established processes, policies, and regulations. Collaborates with the VA CC RNs when a consult requires clinical guidance during the scheduling process. Communicate information between community providers and VA interdisciplinary team timely and clearly to facilitate timely access to care. Assists Veterans in rescheduling appointments in cases of missed or no-show appointments. Recognizes the importance of scheduling care in the correct sequence and timing when multiple CC appointments are necessary. Effectively coordinates this care when multiple vendors or agencies are involved. Demonstrates the ability of the specialized health care process as it relates to access to care within the VA and within CC. Work Schedule: Monday - Friday; 8:00am - 4:30pm Relocation/Recruitment Incentives: Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.