Medicine quality Assurance/ QA/ Customer service

Location: Jacksonville, FL

Duration: This is a Temp to hire position. If the person is successful they will go perm within one year

• The Customer Relations Associate is a Healthcare Educator who represents the company to investigate, evaluate and resolve product/medical complaints worldwide per FDA/ISO requirements.

• Monitor feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction.

• Provide education, product and service information while ensuring a satisfactory resolution.

• Other key responsibilities include: managing product returns, identifying quality signals and processing reimbursement claims. Be a facilitator of the importance of quality and compliance awareness for internal colleagues

• Investigate complaints – Evaluate medical complaints to determine filing requirements per MDR/GMP regulations and other regulatory requirements.

• Investigate and document non-medical complaints as necessary.

• Request and compile information for claims relating to adverse reactions; coordinate the reimbursement process.

Review complaint files for accuracy and completeness per GMP regulations.

Investigate and document account and consumer complaints/concerns and inquiries.

Participates in investigations, audits, cross-functional teams, and other related duties as assigned by management by management.

Qualifications and Skills:

• MUST speak Spanish

• A minimum of a healthcare degree or professional license is required. A minimum of a BS/BA degree is preferred.

• A minimum of 5 years professional medical related experience is required.

• Call center or medical device experience is highly preferred.

• Experience working in a quality control environment is also preferred.

• The ability to function successfully as a member of a high performing team in a dynamic environment is required.

• Strong written and oral communication skills are required.

• Strong interpersonal and organizational skills are required. Proficiency in MS Office products is required. This position requires excellent documentation practices and the ability to multi-task in a fast paced environment with strong attention to detail and accuracy.

• Will be typing on the computer so must have proficient typing skills

Regards,

Sweta Verma

IT Recruiter

Integrated Resources, Inc.

“INC 5000’s FASTEST GROWING, PRIVATELY HELD COMPANIES” (7th Year in a Row)

Direct:– 732 549 5907

Tel: (732) 549 2030 x 210

Fax: (732) 549 5549

sweta(at)irionline.com

http://www.irionline.com

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