MEMBER CONCIERGE - Annapolis

The Member Concierge is the first and last person most guests see. This is not a passive reception job. It is a hospitality and sales position for someone who can make people feel welcome, stay organized during a busy shift, and confidently explain the value of membership.

• Welcome guests, provide shop tours, and manage check-in and checkout.

• Answer calls, texts, and emails and schedule appointments accurately.

• Explain membership options and sell memberships, upgrades, services, and retail products.

• Support rebooking, retention, and member account maintenance.

• Coordinate with service providers to keep appointments and service flow on track.

• Process payments, maintain accurate records, and keep the front desk polished and organized.

• Handle routine guest questions and concerns with professionalism and good judgment.

Previous sales, hospitality, retail, salon, spa, or customer-service experience preferred.

• Comfort discussing prices, asking for the sale, and working toward goals.

• Strong communication, organization, and computer skills.

• Experience with booking, point-of-sale, CRM, or scheduling software is helpful.

• A high school diploma or equivalent and evening and weekend availability.