Men's Shelter Client Resource Specialist

Do you feel called to serve in a Christian Ministry?

Do you want to serve where you make a difference in the lives of others?

Are you looking for a life-changing work experience?

If so, consider joining us at the Atlanta Mission, where we provide life-transforming experiences for everyone that joins our team: employees, clients, donors, and volunteers. We serve over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to experience and witness radical life transformations.

The Client Resource Specialist plays a critical role in supporting men as they transition into Atlanta Mission’s long-term transformation program at The Shepherd’s Inn. This position focuses on removing practical and systemic barriers to stability and employment by providing individualized case management, resource coordination, and client advocacy within a Christ-centered environment. Support begins at program entry through background checks and job readiness assessments and continues throughout a client’s stay. The Client Resource Specialist works closely with clients to address challenges related to employability, identification, legal barriers, financial assistance, and access to community resources. This role also includes teaching life skills, facilitating groups, utilizing motivational interviewing, and offering spiritual encouragement as part of a holistic care model. This position is ideal for a human or social services professional who enjoys direct client engagement and case management but is not pursuing a licensed social work career path.

Essential Duties and Responsibilities:

Client Assessment & Case Management

Conducts client assessments, including background checks and job-readiness evaluations, to identify barriers and needed services
Utilizes assessments to recommend personalized services that support employability, stability, and long-term outcomes
Manages a high-volume caseload (approximately 70–90 clients), providing consistent follow-up and accountability
Leads services addressing client case management needs throughout their program journey

Employment & Resource Support

Supports clients in resolving background check issues that may impact employment, including coordination with legal partners such as Georgia Justice Project
Assists clients in obtaining required identification documents for employment (state ID, Social Security cards, etc.)
Connects clients with internal and external resources including vocational training, housing, legal services, healthcare, and financial assistance
Provides job-search support following vocational training, such as resume workshops, job application assistance, and group office hours

Community Partnerships & Advocacy

Builds and maintains relationships with community partners to secure resources that meet client needs
Researches and identifies new service partners to address gaps in client care
Serves as a liaison between clients, community agencies, and government entities

Groups, Education & Engagement

Facilitates groups and classes focused on independent living, financial literacy, social skills, recovery support, and psycho-education
Utilizes motivational interviewing techniques to encourage client engagement, personal responsibility, and positive behavior change
Provides adjustment support during life transitions and consults during crisis situations

Team Collaboration & Documentation

Coordinates closely with interdisciplinary team members to ensure holistic, client-centered care
Inputs, tracks, and reports client engagement and outcome data with accuracy and integrity
Remains current on available community resources and referral processes

Spiritual Support

Offers spiritual encouragement and support consistent with Atlanta Mission’s Christ-centered values and environment