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Fanatics

Merchandise Administrator

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Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Merchandise Administrator will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide.

ROLE OVERVIEW

As a Merchandise Administrator, you serve as a critical connection point between our internal teams and vendor partners. You’ll help bring products to life by managing item setup, ensuring data accuracy, and supporting day-to-day operations to keep the business running smoothly. This role combines administrative precision, partner service, and a fan-first mindset to deliver a great experience for both vendors and customers.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Fan & Customer Impact (Obsessed with Fans)

  • Support team goals and contribute to operational excellence
  • Primary responsibilities include partnering with the buying team on data entry related projects, including but not limited to new product creation, PO creation, and order delivery tracking across multiple leagues and categories.

Ownership & Execution (Determined & Relentless Mindset)

  • Drive results through BOLD leadership and fan-first mindset
  • High level of ownership and accountability for day-to-day execution
  • Maintain accurate product data – ensuring updates to UPCs, site descriptions, costs, and other attributes are completed on time; execute data clean up related to monthly exception reports.
  • Lead communication with cross functional traffic and operations partners to ensure timely product delivery and receipt.
  • Support special projects and assist the Merch Process Manager in driving operational improvements.

Innovation & Problem Solving (Entrepreneurial Spirit)

  • Identify opportunities to improve processes, products, or fan experiences
  • Apply creative thinking and new approaches to solve complex challenges
  • Act with urgency and adapt quickly in a fast-paced, high-growth environment
  • Problem-solving mindset with a service-first approach to vendor support

Team & Leadership Impact (Build Championship Teams)

  • Collaborate cross-functionally to drive shared goals and team outcomes
  • Build strong partnerships across the organization to deliver results

AI & DIGITAL CAPABILITY

  • We are building a future-ready organization. This role is expected to:
  • Apply AI and technology to improve efficiency, quality, and outcomes
  • Use data and digital tools to inform decisions and enhance performance
  • Demonstrate curiosity and adaptability in adopting new technologies and ways of working
  • Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

  • 1–3 years of experience in merchandising, eCommerce, retail operations, or administrative support roles
  • Proficiency in Microsoft Excel and comfort working with product management or ERP systems (e.g., Oracle, SAP, PLM tools)
  • Detail-oriented mindset with strong organizational skills and a focus on accuracy in product and data management
  • Customer service approach to working with vendors—clear communicator, solution-oriented, and dependable
  • Experience working with merchandising systems and familiarity with product lifecycle processes is a plus
  • Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced digital retail environment
  • Passion for operational excellence and commitment to enhancing both the vendor and fan experience

  • Clear and professional written and verbal communication skills

EDUCATION

  • Relevant degree or equivalent combination of education, training, and work experience.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.