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SiGMA World

Merchandise Lead

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Job Title: Merchandise Manager
Reports To: Chief Logistics Officer
Location: In-office, any location (Malta, Cyprus, Serbia, Armenia, Belgrade, São Paulo, Manila)
Employment Type: Full-Time


Are you a hands-on operator who loves seeing ideas come to life through products?

Do you enjoy turning creative designs into merchandise that thousands of people experience at global events? At SiGMA Group
, we’re looking for a Merchandise Lead to take ownership of SiGMA's merchandise shop.


This is your chance to build a growing function inside a fast-paced global events company. You’ll work closely with our logistics, creative, and events teams to make sure merchandise is not only well-produced but also delivered on time, looking sharp, and ready to impress.


What you'll Do

As a Merchandise Lead, you will run the day-to-day operations of the company’s merchandise division. From supplier management and stock control to event logistics and on-site sales, you’ll be at the center of it all — making sure our merchandise is efficient, cost-effective, and aligned with company standards.

This is a hands-on role where you’ll take ownership, solve problems on the go, and keep everything running smoothly.


Key Responsibilities

Merchandise Operations

  • Oversee the merchandise shop, including stock, orders, and fulfillment.
  • Source and manage suppliers, ensuring competitive pricing and reliable production.
  • Maintain product quality and branding in collaboration with the Creative Team.

Event Support & Logistics

  • Plan and deliver merchandise for company events worldwide.
  • Manage on-site sales and merchandise logistics during events.
  • Oversee storage, stock counts, and replenishment between shows.

Client & Internal Support

  • Support exhibitors, partners, and staff with merchandise needs.
  • Provide clear updates on timelines, orders, and availability.
  • Work with the tech team to ensure the EMS merchandise platform runs smoothly.

Financial & Reporting

  • Track inventory levels, costs, and sales performance.
  • Report regularly to the Chief Logistics Officer on stock and shop performance.
  • Monitor KPIs such as sales, stock turnover, and order fulfillment.

Teamwork & Collaboration

  • Partner with Logistics, Creative, and Events teams to ensure seamless delivery.
  • Train and guide assistants or junior staff supporting merchandise operations.

Requirements

  • Experience in B2B merchandising, retail operations, or logistics.
  • Strong organizational and problem-solving skills.
  • Supplier management and coordination experience.
  • Willingness to travel for events when needed.
  • Hands-on, detail-focused, and results-driven.


What We Offer

  • Free access to courses via the iGaming Academy, plus reimbursement for relevant courses after probation.
  • Opportunity to travel for up to 6 weeks per year from any of SiGMA’s global offices (Malta, Cyprus, Serbia, Brazil, Manila, India) – T&Cs apply.
  • Interest-free car loan after probation of up to EUR 10K.
  • Daily snacks, weekly fruit, birthday cake, and a vibrant new office environment.
  • Additional benefits to be shared during the recruitment process.