American Express

Merchant Onboarding ANZ - Outbound Specialist

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How will you make an impact in this role?

  • Responsible for timely completion of terminal enablement response from bank partners.

  • Servicing market is Australia and New Zealand only.

  • Contact Merchants through an Outbound call to resolve the terminal enablement issues to increase the coverage and acceptance revenue.

  • Analyzing merchant information thru multiple systems to identify next course of action in driving resolution.

  • Build sustainable relationships and trust with merchant through open and interactive communication

  • Strong attention to detail and resulted oriented to meet monthly goals and targets

  • Ensuring strict adherence to our policies and procedures in relation to save the merchant account by re-onboarding them with American Express

  • Follow communication procedures and policies

  • Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard.

  • Identifies areas of enhancement/improvement with the operating procedures and workflow

  • Maintaining good partnership with stakeholders to ensure urgent applications are action on timely manner

Minimum Qualifications:

  • Customer focus. Demonstrated experience and ability to interact with customers.

  • Good interpersonal and collaborative skills.

  • Having good stakeholder management skills

  • Good English, verbal and written.

  • Able to deliver results in accordance with policy and procedure.

  • Analytical and problem-solving skills with a growth mindset.

  • Call center experience / experience in phone servicing is preferred

  • Great multitasker and ability to manage multiple priorities.

  • Proactive, flexible and an engaged team player.

  • May require working on Public Holidays.

Compliance Language:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid or onsite arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.