Messaging Specialist Information Technology (IT)

Administers and manages SCOR’s Microsoft Exchange and Office 365 messaging platforms to ensure security, compliance, and availability.

• Administration and operation of Microsoft Exchange and Exchange Online messaging environments
• Responsible for implementing and maintaining workload identities for Azure Communications Services
• Administration, operation and troubleshooting messaging protocols and APIs utilized (including but not limited to)
 SMTP/POP/IMAP
 Graph API
 Azure Communications Services
• Provides second level of support for all Microsoft 365 and Entra ID issues
• Responsible for ensuring least privilege access controls are properly implemented for accessing Microsoft cloud environment utilizing the Priviliged Identity Management (PIM) tool
• Maintains email hygiene block and allow list processes
• Investigation and diagnosis of mail flow issues within Microsoft Exchange Online, Microsoft Exchange and Proofpoint systems
• Identify and ensure that interim IT solutions are provided so that the business continues to operate efficiently even if technical issues are encountered with standard processes.
• Compliance with corporate and regulatory audit best practices (Solvency II) including maintenance of up to date documentation of IT Commodities/Account management processes and procedures and system support documentation.
• Support and participate in global IT projects as defined by the project team including testing, user acceptance testing and to provide regular up-dates on status of projects.
• Organize and provide training of SCOR Users on Microsoft messaging systems as required
• Contribute and represent the IT Commodities team on SCOR internal social media platforms.

Experience:
• Advanced level of expertise on platforms
 Microsoft Exchange Online
 Microsoft Exchange
 Microsoft Entra ID (Azure Active Directory)
• Intermediate level of expertise on platforms
 Microsoft Teams
 SharePoint Online/OneDrive for Business
 Active Directory
• Advanced understanding of Role Based Access Control (RBAC)
• Profound IT knowledge and troubleshooting skills
• Experience in project management

Personal Competencies:
• Essential: Service oriented IT Support skills including upper Management level support. Understands the customer needs and offers solutions in line with the SCOR company guidelines.
• Takes ownership of various IT Service requests such as incidents/requests/changes/problems
• Appropriate communication skills to the management, colleagues and end users.

• Global Team player.
• Is willing to work off hours if required in order to support case.

Digital Competencies:
• Essential: Good understanding of IT systems and business process flows.
• Strong competency in computer systems in a Microsoft (Current Windows Operating systems and Office applications, Windows management tools) based environment including basic skills in back office administration systems.
• Experience with ITSM tool ServiceNow preferred.
• Strong competency with market leading mobile communication devices.
• Experience in design and specification of IT systems or process flows.

Required Education
• Profound IT Knowledge
• Certified by an acknowledged Information Technology education provider.

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