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Avanade

Microsoft Copilot and AI Ops Engineer

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Summary

Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client’s businesses.
We are seeking a Copilot & AI Ops Engineer who is passionate about building, operating, and optimising AI-driven solutions using Microsoft Copilot and Azure AI services. You will work closely with customers to implement and manage AI capabilities in production and ensure a high-quality managed services experience.

Core to the Role

  • Deploy, configure, and support Microsoft Copilot solutions across M365 and custom Copilot use cases.

  • Build and integrate AI solutions using Azure AI services, Copilot Studio, and Azure AI Foundry.

  • Operate and monitor AI workloads to ensure reliability, performance, and responsible usage.

  • Support AI solution lifecycle including deployment, updates, and optimisation in Managed Services environments.

  • Implement monitoring, logging, and alerting for AI services and copilots to detect issues and risks.

  • Collaborate with stakeholders to identify, prioritise, and deliver AI use cases that drive business value.

  • Apply governance, security, and compliance controls to AI workloads including data protection and access management.

  • Maintain technical documentation, runbooks, and operational procedures for AI services.

About You

You are an experienced engineer with strong exposure to Microsoft AI technologies and a passion for operating AI solutions at scale. You have a background in cloud engineering or support and are comfortable working in Managed Services environments, delivering continuous improvement and customer outcomes.

Professional Skillset

  • Experience with Microsoft Copilot (M365 Copilot, Copilot Studio) and Azure AI services.

  • Working knowledge of Azure services including compute, identity, storage, and monitoring.

  • Experience building or supporting AI/ML or automation solutions using Python, APIs, or low-code platforms.

  • Understanding of AI governance, security, and compliance including responsible AI principles.

  • Experience with monitoring, incident management, and operational support (ITIL practices).

  • Strong analytical and problem-solving capability with focus on automation and optimisation.

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Preferred Education and Experience

  • 3–5 years’ experience in cloud engineering, AI engineering, or application support roles.

  • Experience delivering or supporting AI solutions in enterprise or consulting environments.

  • Familiarity with Microsoft Fabric, Purview, or data platform technologies.

  • Experience supporting Copilot rollout, adoption, or enablement initiatives.

  • Bachelor’s degree in IT, Computer Science, or related field.

Certifications

  • Microsoft Certified: Azure AI Engineer Associate (AI-102)

  • Microsoft Certified: Azure Administrator Associate (AZ-104)

  • Microsoft 365 Certified: Fundamentals / Copilot related certifications (desirable)

  • Relevant cloud or AI certifications

Why Avanade

  • Ongoing training and certification opportunities

  • Work on leading-edge Copilot and AI innovation programs

  • Global collaboration and career development

  • Inclusive and high-performing culture

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