Mission Support Specialist

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Homeland Security Investigations (HSI), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

As a Mission Support Specialist, at the full performance level, you will perform the following duties: Provides senior-level program, policy, and management advisory services. Analyzes complex organizational, operational, and administrative issues. Supports organizational planning, performance management, workforce planning, and resource allocation. Develops recommendations to improve organizational effectiveness and mission accomplishment. Researches, analyzes, and reports policy data to support leadership decision-making. Collects, interprets, and presents data, findings, and survey results. Develops and maintains administrative processes, procedures, and internal operating guidance. Evaluates processes and implements improvements to systems and operations. Prepares reports, presentations, user guides, and other program documentation. Collaborates with IT staff to develop, enhance, and manage technology solutions. Supports special projects and organizational initiatives. Plans and coordinates stakeholder engagement and liaison activities. Develops project plans, timelines, and implementation strategies. Builds and maintains relationships with internal and external stakeholders.