Mobile Crisis Worker (77140)

Job Title: Mobile Crisis Worker

FLSA Status: Non-Exempt

Reports to: Mobile Crisis Supervisor

Department: Clinical

Preparation Date: 8/24

PRESTERA’S MISSION:

Prestera Health Services’ mission is “Devoted to serving you by inspiring hope and growth to achieve wellness throughout our communities.” This statement is representative of our people served, our community, and our staff.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT:

Inclusion is a core value at Prestera Health Services. We believe that our business can be a leader for social change and to drive Equality for all. We strive to create workplaces that reflect the communities we serve where everyone feels empowered to meet their full potential. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

JOB SUMMARY

The Mobile Crisis Worker position assists community members and their family/legal guardians when a crisis arises. Responsible for the screening, management, and stabilization of the crisis as identified by the member/family. Collaborates and engages with community resources to prevent the need for incarceration, out of home placement or involuntary commitment. Provides education & resources to the consumers family/legal guardian to promote resilience and recovery.

DUTIES AND RESPONSIBILITIES

• Engages and communicates effectively with individuals and families, physicians, health care providers, law enforcement, internal team members, etc.
• Provides face to face and phone crisis support/services to individuals in their natural environment, via the crisis line, walk-ins, or on scheduled crisis visits.
• Answers all incoming calls quickly with standard greeting and screening protocol.
• Provides crisis screening/assessment/support visit within an hour of the crisis call unless approved by supervisor.
• Provides case consultation to staff as requested.
• Completes crisis safety plans on individuals when clinically indicated.
• Receives calls and refers individuals and families to additional services based on individual consumer need.
• Works different shifts and for additional compensation, provides on call coverage for mobile crisis.
• Completes shift reports to the oncoming shift. Completes all documentation by end of shift.
• Provides hand off communication to staff when an active Prestera Health Services individual accesses crisis services for support.
• Completes follow-up activities with assigned consumers.
• Utilizes technology to the fullest degree possible to expedite crisis service processes for the consumer and other collaborating partners.
• Attends all departmental and center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.

Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities are required.