MS Engineer (L1) (English & Japanese Bilingual)

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

MS Engineer (L1) (Japanese and English - Bilingual) is a critical role responsible for providing comprehensive first-level technical support to our end-users. This position involves monitoring network and server performance, troubleshooting hardware and software issues, and ensuring the efficient operation of end-user computing devices. This role requires a 12-hour rotational day & shifts to maintain 24/7 coverage.

Key roles and responsibilities:

Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.
Assist in the installation, configuration, and maintenance of end-user computing devices and software.
Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures.
Document and track all support requests and incidents in the NTT ticketing system.
Maintain up-to-date knowledge of NTT products, services, and IT infrastructure.
Recommend procedure modifications or improvements to streamline support processes.

Requirements:

Diploma, degree, or relevant qualification preferably IT/Computing OR
Equivalent work experience related to IT helpdesk/ customer service/ customer support
Open to consider fresh graduates and candidates without IT background
Languages requirement: bilingual Japanese & English (reading, writing & speaking)
Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2)
Japanese native candidates: business English
Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours.
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team

Advantageous certifications/ experience

BJT (Business Japanese Proficiency Test)
Experience in helpdesk or Service Desk environment or customer service especially in Japanese
Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products
Familiarity with network and server monitoring tools and techniques
Relevant certifications (e.g., ITIL, CompTIA A+, Network+)

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today