MS - IT Infra/Cloud - Senior Associate(Sr.Analyst) - Infra. Automation/CSI Specialist - operate

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Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)

Leads reliability improvements across applications, platforms, and cloud systems. Drives automation, enhances observability, optimizes performance, and conducts root-cause analysis. Partners with engineering teams to reduce toil, improve operational maturity, and strengthen service resilience.

Minimum Degree Required: Bachelors

Degree Preferred: Bachelors or master’s in science, Computer Science, Engineering

Minimum Years of Experience: 5-7 year(s)

Certifications Required: None

Certifications Preferred: AWS Solutions Architect Associate; Azure Administrator; Kubernetes CKA; Terraform Associate; ITIL Foundation, Observability certifications, Scripting and Coding Certifications will be great as well.

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*

• Strong understanding of SRE practices including SLIs/SLOs, error budgets, service health, and operational KPIs

• Ability to automate operational tasks using Python, Shell, PowerShell, Go, or similar languages

• Experience improving alerting systems, reducing noise, and refining observability instrumentation

• Proficiency with cloud platforms and core services (compute, storage, networking, serverless)

• Experience executing root-cause analysis and problem management

• Ability to lead incident response and coordinate cross-team troubleshooting

• Experience identifying systemic reliability gaps and proposing engineering solutions

• Ability to design performance tests, validate reliability risks, and assess scalability

• Strong communication skills for partnering with development, operations, and leadership

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)

• Leads tuning of monitoring rules, dashboards, and reliability metrics;

• Leads development of automation to reduce operational toil and manual interventions;

• Leads incident response actions and service stabilization procedures;

• Leads post-incident reviews and contributes to long-term fixes;

• Leads resilience initiatives such as chaos testing and failover drills;

• Leads capacity forecasting and risk identification;

• Leads refinement of operational standards, documentation, and runbooks;

• Leads collaboration with product and engineering teams to embed reliability requirements.