MSF Technician

Job Summary: The Fire Alarm Systems Service Technician is responsible for the installation, inspection, testing, repair, and ongoing maintenance of fire alarm systems and related safety equipment. This role requires a solid understanding of fire alarm components, applicable codes, and troubleshooting techniques. The technician will work both independently and as part of a team to ensure systems are compliant, operational, and meet customer expectations for safety and reliability.

Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. The employer reserves the right to change or assign other duties to this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Install and repair security systems, CCTV/camera systems, and access control systems.
• Troubleshoot, repair, inspect, and test a variety of fire alarm and fire suppression systems.
• Perform preventative maintenance on fire alarm systems in accordance with NFPA standards.
• Communicate directly with customers to resolve technical issues and ensure satisfaction.
• Complete all NFPA-compliant reports and maintain accurate documentation.
• Participate in a rotating 24-houremergency on-call schedule once fully trained and qualified.
• Obtain and maintain required certifications including: NICET certifications, West Virginia electrical license, and Ohio fire Marshall license (All company-funded).
• Provide technical insights and field findings to the sales department for proposal and quote development.
• Ensure all compliance documentation is completed, including time sheets, billing, deficiency reports, and rescheduling follow up.
• Collaborate with sales staff to review and consult on system proposals and engineered designs.
• Assist with RMA coordination and support the service, installation, and mechanical teams as needed.
• Participate in design reviews and provide final approval on system installations.
• Demonstrate professional punctuality and a consistent work ethic.
• Follow a defined career development path, with potential advancement into roles such as sales representative, construction manager, or systems operation manager.