MSP Global Program Director
Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
Provide hands-on support to Program Engagement Managers, Business Operations Manager, Contracts Analysts, Account Specialist and Business Intelligence Analyst.
Willingness to dive into day-to-day operations and assist team with complex or high-volume requests
Align with suppliers and manage relationships, expectations, performance, and reporting.
Strategically align with client stakeholders to improve processes, develop new processes and innovation and drive operational efficiencies
Work closely with onsite teams (located in Philadelphia, Denver) to ensure deep understanding and provide guidance on all aspects of program strategy and operations
Handles escalated client and supplier requests
Ensure delivery of SLAs and metrics
Conduct scheduled meeting cadence consisting of governance meetings, monthly program read-outs, weekly leadership and end-client executive read-outs
Determine new ways to provide cost savings to the organization (cost avoidance and cost savings strategies) while maintaining existing savings programs to reach stated goals
Process writing and documentation
Comfortable working under pressure with the ability to prioritize and re-prioritize quickly
Drive innovation
Illustrating assertiveness, self-starter and flexibility while adapting well to ever changing business needs
Qualifications
Bachelor's degree or equivalent work experience
Advanced MS skills
Managing 2-3 clients and teams at one time
Developing and presenting client business reviews
8-10 years MSP/industry experience
Well-versed in MSP strategy, program design, data analysis and operations
Managing high volume/high intensity clients