Murex FX Front-Office Support Consultant

Project description

An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. Several projects will take place in the coming years, focusing on Trading, Market data, and Risk Management. Looking for someone who can multitask, learn legacy code, discuss issues, bug fixes, and enhancement requests raised by users with stakeholders, etc.

Responsibilities

We are seeking a Front Office L1 Support Consultant with strong Murex expertise to support Fixed Income and FX trading activities. This is a hybrid, front-facing role requiring direct interaction with traders and sales, providing real-time support, issue resolution, and system monitoring. Front Office Support
Provide L1 production support for Fixed Income and FX desks within a Murex environment
Act as the first point of contact for traders and sales teams, ensuring rapid issue resolution
Perform desk visits and maintain strong front-office engagement
Demonstrate ownership of incidents from identification through resolution and follow-up Murex Functional & Technical Support
Support key Murex modules, including: o E-Tradepad o LiveBook o Portfolio Simulation
Handle product coverage across: o Rates products (incl. options/exotics) o FX and FX derivatives o Credit products
Analyze and explain PnL and Risk impacts
Monitor and troubleshoot: o Trade STP flows o Interfaces and integrations o Market data issues
Perform log retrieval and analysis
Utilize Datamart for reporting and investigation
Proactively monitor system performance and alerts Technology & Tools
Work with trading and support tools such as: o Murex, Bloomberg, Markitwire, multiple FI/FX trading platforms, and more o SQL o Linux/Unix command line o Tidal or other batch/job schedulers
Use ServiceNow and JIRA for incident and change tracking Production Incident Management
Own end-to-end incident lifecycle: o Incident intake, triage, and prioritization o Hands-on troubleshooting and initial resolution where possible o Escalation to L2/L3 and vendor teams as needed
Drive incident closure: o Validate resolution with business users o Ensure systems are stable and functioning as expected
Perform post-incident follow-up: o Document root cause / findings (where applicable) o Track recurring issues and raise problem tickets o Ensure proper communication to stakeholders Operations & Governance
Manage user access administration and periodic recertification across trading platforms
Support audit-related requests and documentation
Participate in BCP/DR testing and operational readiness exercises Change & Release Support
Assist with change releases and deployments (primarily Friday evenings)
Support production validation during and after deployments Coverage Model
Hybrid work model (on-site NYC + remote)
Participate in weekend escalation rotation - once every 6-7 weeks

SKILLS

Must have

Strong hands-on experience with Murex (MX.3) in a front-office support context
Solid understanding of Fixed Income and FX products
Experience in PnL and Risk analysis/explain
Strong troubleshooting skills across application, data, and infrastructure layers
Working knowledge of SQL and Unix/Linux
Familiarity with incident management and ticketing systems (ServiceNow, JIRA)
Exposure to job scheduling tools (e.g., Tidal)
Strong communication and stakeholder management skills
Ability to operate effectively in a high-pressure front-office environment
High sense of ownership and accountability
Proactive, detail-oriented, and responsive

Nice to have

• Knowledge of Murex internal processes and services on an architectural/engineering level • Experience with trading execution platforms (Bloomberg, ION, TT) • Prior experience with audit/compliance processes • Exposure to Murex Datamart reporting framework