National Programme Lead - Patient Advice, Liaison and Support Services

At Priory, we are introducing an innovative and co-produced approach to service user support, advice and information through the launch of a new service called Navigate.

Developed in partnership with our Service Users and Lived Experience Partners (LEPs), Navigate ensures that patients, residents and carers have access to clear, accessible and appropriate advice and support throughout their care and treatment whilst using Priory services.

We are seeking an experienced and motivated strategic manager with experience of developing and overseeing patient advice, support and information services across a large health and adult care provider to join our team and bring our plans to operational reality. This is a rare opportunity to shape and lead a new national service from implementation through to maturity, influencing how thousands of service users and carers access support across Priory.

This is a full-time role (37.5 hours per week). The post is primarily remote, with occasional national travel required.

The National Programme Lead - Navigate will provide national leadership, management and oversight for the Navigate service, ensuring consistent standards, clarity of purpose and effective implementation across all Priory services. This will involve managing our procured/ contracted partners, services delivered and liaison with Priory hospital teams who will be supporting patients, and carers engage and use our Navigate service for non-statutory patient support, advice and information. The scope of which encompasses all Priory hospitals across England, Scotland and Wales.

This service has been developed by lived experience for lived experience. The successful candidate will be joining at a key implementation phase; with a focus on launching and embedding the Navigate framework, operating model and standards, ensuring alignment with organisational priorities including:

Navigate is explicitly enabling rather than substitutive. It will not replace local accountability for delivery but will provide expert support, intervention and leadership in situations of complexity, elevated risk, thematic concern or defined short-term need.

Further information is available on the job description and recruitment pack. Please refer to these documents which are hosted on the advert on our website before submitting an application.

You will be a credible, values-led leader with the ability to influence across operational, clinical and corporate functions. You will combine strategic thinking with a grounded understanding of frontline realities, experience of contract management of procured partners whilst bringing sound judgement, strong governance awareness and a clear commitment to improving patient experience through patient support, advice and information.

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.