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Wellness Warehouse

National Retail Operations Manager

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This is a remote position.<\/p>\n

\n Job Purpose:
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\n To lead and drive consistent execution of retail operations across all stores nationally, ensuring operational excellence, customer experience delivery, administrative compliance, and commercial performance.
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\n The role translates organisational strategy into executable retail plans, ensuring alignment between Customer Experience and Administrative disciplines while driving performance through regional leadership teams.
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\n Retail Operations Execution & Performance<\/b>
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  • Ensure consistent execution of national priorities across all regions through structured cadence, reporting, and accountability frameworks.
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  • Translate strategic direction into clear operational priorities
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  • Ensure alignment of CX and Admin disciplines nationally
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  • Drive achievement of sales, margin and operational KPIs
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  • Monitor national retail performance and identify improvement opportunities
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  • Standardise operational practices across stores
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  • Identify process improvement opportunities
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  • Support implementation of new systems or operational initiatives
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  • Use operational data to drive performance improvements
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  • Standardise reporting frameworks across regions<\/span>
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    \n Leadership of Regional Teams<\/b>
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    • Lead, coach and hold accountable regional leadership teams to deliver objectives
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    • Set clear expectations, goals and accountability frameworks
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    • Align regional priorities to national objectives
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    • Drive collaboration between CX and Admin structures
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    • Facilitate leadership development and capability building
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    • Ensure consistent performance management practices<\/span>
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      \n Customer Experience<\/b>
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      • Ensure delivery of consistent customer experience across all stores.
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      • Drive CX standards, visual merchandising, and service culture
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      • Monitor customer feedback
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      • Implement initiatives that improve customer engagement and retention
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      • Partner with Marketing and Omnichannel teams to ensure seamless customer journeys<\/span>
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        \n Operational Compliance, Risk & Administration<\/b>
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        • Ensure strong governance and operational control across retail operations.
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        • Oversee audit performance, risk mitigation and compliance standards
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        • Ensure consistency in stock control, receiving, cash handling and admin practices
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        • Monitor health & safety compliance and regulatory adherence<\/span>
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          \n Cross\-Functional Collaboration<\/b>
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          • Act as the primary operational link between strategy and execution.
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          • Work closely with Supply Chain, Finance, HR, Marketing and IT
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          • Ensure operational feasibility of strategic initiatives
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          • Provide feedback from stores to inform strategic decisions<\/span>
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            Requirements<\/h3>\n
            \n Job Specifications<\/b>
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            • Relevant retail or business\-related qualification
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            • 5\u20138+ years retail operations leadership experience
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            • Experience managing multi\-layer leadership structures
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            • Strong commercial and operational mindset
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            • Experience in multi\-store retail environments<\/span>
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              \n Special Requirements<\/b>
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              • Flexibility to travel regularly, based on operational priorities, store openings, or business needs<\/span>
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                \n Functional Competencies<\/b>
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                • Operational Governance
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                • Customer Experience Management
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                • Performance Management
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                • Risk & Compliance Oversight
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                • Commercial Awareness
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                • Change Management
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