Network Control Group Agent (Quality Control Centre)
DHL Express - Connecting People Through Quality and Exceptional Service
DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, we maintain the highest standards of excellence.
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WORKING LOCATION: DHL Central Asia Hub, Hong Kong
YOUR TASKS
Reporting to Network Control Group Supervisor, you will be responsible for
- Communicating with other DHL Hubs and Gateways on real time monitoring of both network and commercial flights and uplift status of shipments to ensure on-time performance and co-ordination with Airlines and Ground Handling Agents, and supporting the execution of contingency actions when required
- Adhering to standards and protocols of pre-alert, e-mails, and other shipment monitoring tools with the DHL network
- Interfacing with local country Customer Services for network tracing and investigation of service performance issues
YOUR PROFILE
- Post secondary education or Diploma holder or equivalent
- Minimum 3 years’ customer services or clerical experience or university graduate in Logistics or Transportation with less working experience
- Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
- Good typing skills and familiar with using MS Word and MS Excel
- Fluent spoken English and Cantonese, Putonghua is preferred
- Good telephone manner and customer services skills
- Willing to work on 24-hour shift duties