Valero

Network Operator

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Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community.

As a Network Operator, you will work on the team responsible for 24/7 alarm response, incident analysis/troubleshooting/dispatch, enterprise job control, customer support, and general level 1 and level 2 I/S services across all Valero business units and locations. This position works on a shift schedule that may include nights and weekends and rotates quarterly.

In addition to core monitoring and support duties, this role is designed to reduce operational toil across the enterprise by taking ownership of repeatable tasks traditionally handled by Level 2 and Level 3 teams. You will work closely with those teams to document, standardize, and automate operational procedures—helping to streamline workflows and improve service delivery.

Key Competencies\:

  • Problem-Solving
  • Initiative
  • Results Orientation
  • Interpersonal Skills

Our goal at Valero is to continue to be the premier manufacturer, distributor, and marketer of quality transportation fuels and petrochemical feedstocks, while serving the needs of our employees, communities and stakeholders. You can help achieve this goal if you can\:

  • Monitor and respond to alarms from Valero I/S infrastructure and applications.
  • Open and facilitate support calls with third party providers.
  • Create, monitor, and troubleshoot scheduled jobs.
  • Resolve incidents independently and assist with complex incident troubleshooting and resolution.
  • Execute well-documented operational tasks transitioned from Level 2/3 teams.
  • Collaborate with engineering and operations teams to identify and automate repetitive tasks.
  • Maintain and improve runbooks and knowledge base documentation.
  • Contribute to Valero’s automation initiatives by supporting scripting, orchestration, and process improvement efforts.
  • Follow ITIL based service management processes (Change, Incident, Request).

This position is an hourly non-exempt status, which means you are eligible for overtime pay.