Network Supervisor

Location: Dorris, CA
Salary Range: $80,000 – $115,000 (DOE)
FLSA Status: Exempt (Salaried)

Cal-Ore Telephone Co. is seeking qualified and motivated candidates for the position of Network Supervisor.

Position Summary

The Network Supervisor is responsible for the day-to-day leadership, reliability, and performance of Cal-Ore’s telecommunications and ISP network operations. This role directly supervises Customer Support, IT, and Network personnel while serving as the operational bridge between Engineering, IT, Outside Plant (OSP), and customer-facing teams.

The position focuses on service reliability, outage response, and operational execution—ensuring network infrastructure and supporting systems are stable, scalable, and aligned with company goals.

Key Responsibilities

Oversee daily operation of core network, access, and service infrastructure, including MPLS transport (Ciena), edge routing platforms (Juniper), access systems (Calix), PON, and wireless networks (Cambium, Ericsson)
Lead and coordinate response to outages and service-impacting events, ensuring timely restoration, root cause analysis, and corrective actions
Monitor network performance and proactively address risks, capacity constraints, and service issues across fiber and wireless environments
Supervise Customer Support, IT, and Network personnel, including workload management, performance development, and accountability
Foster strong collaboration between technical teams, Outside Plant (OSP), Engineering, and Customer Support
Ensure infrastructure deployments are operationally ready for service activation and coordinated across design, field, and customer-facing teams
Support execution of network upgrades, maintenance, and lifecycle activities across core, access, and wireless systems
Identify and implement process improvements to enhance reliability, efficiency, and speed-to-service
Assist with development of departmental and network budget requests and provide input on spending priorities
Coordinate with vendors supporting transport, routing, access, and wireless infrastructure
Maintain operational documentation, SOPs, and knowledge transfer across teams
Support regulatory, audit, and compliance requirements as needed

Required Qualifications

5+ years of experience in telecommunications, ISP, or network operations, or equivalent experience demonstrating progressive technical responsibility in a similar environment
5+ years of experience supervising or leading technical and/or customer support teams, or demonstrated leadership capability with increasing responsibility in an operational setting
Strong working knowledge of:
- MPLS networks and IP routing stacks (e.g., OSPF, IS-IS, BGP) in a service provider or carrier environment
- Carrier-grade platforms such as Ciena (transport) and Juniper (routing), or equivalent systems
Experience with:
- Access network platforms (e.g., Calix, Adtran)
- Passive Optical Networks (PON / FTTH architectures)
- Wireless backhaul and fixed wireless systems
Experience leading outage response and service restoration in a 24/7 operational environment
Ability to coordinate across technical, field, and customer-facing teams
Strong leadership, communication, and organizational skills

Preferred Qualifications

Experience operating in a rural telecom or ISP environment
Familiarity with Outside Plant (OSP) construction and fiber deployment practices
Direct experience with Ciena transport platforms and Juniper routing environments
Experience supporting regulatory or compliance-driven environments (FCC/state-level)
Hands-on background spanning network operations, IT systems, or field operations

Experience with data analysis and reporting, including use of SQL and/or scripting languages (e.g., Python, Perl) to support operational metrics and regulatory reporting
Experience with network monitoring and alerting systems (e.g., Nagios, Cacti, SolarWinds, or similar platforms) to support proactive issue detection and outage response
Experience working with Linux-based systems and command-line tools to support network monitoring, troubleshooting, and operational support

Additional Information

Based in Dorris, CA
Combination of office, operational coordination, and field interaction
Participation in on-call rotation and after-hours outage response as needed
Cal-Ore offers competitive wages and a generous benefits package, including medical coverage and a pension plan