Network Support

Roles and Responsibilities:

• Receive and scan new hardware shipments and daily returns into the warehouse.

• Un-box equipment, shelve equipment, update locations.

• Update VSM tickets.

• Pull Reports from VSM system for daily deployments and returns reconciliation.

• Package systems and prepare shipping documents as needed.

• Load Images on to assets.

• Receive disposal and redeploy equipment, sanitize, and prepare for disposal/redeployment.

• Monitor BWI Depot and Disposal queues.

• Received warratny parts and send notifications to the appropriate technicians.

• Respond to service requests for batteries, misc stock parts, and break/fix spares.

Additional Requirements:

• High School + 2 years related experience.

• Experience with Hardware deployment, service ticketing systems, loading operating systems.

• Experience with PC imaging along with warehouse experience.